Wipro Jobs India 2026 Hiring Service Desk Analyst| Apply Now
Wipro has announced Jobs India 2026, inviting applications for the role of Service Desk Analyst across multiple locations in India. This opportunity is ideal for fresh graduates and early-career professionals who are looking to begin or grow their careers in IT support and customer service operations. As a Service Desk Analyst at Wipro, candidates will be responsible for providing technical assistance, resolving user issues, and ensuring seamless IT service delivery for global clients. Wipro offers a supportive work environment, structured training programs, career advancement opportunities, and competitive compensation packages. Eligible candidates can apply online through the official Wipro careers portal and take a step toward a stable and rewarding IT career.
Job Details:
- Designation: Service Desk Analyst
- Company: Wipro
- Educational Qualification: B.E/B.Tech
- Experience Required: 1 – 3 years
- Location: Chennai, India
- Compensation: Best in Industry
Role:
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with WiproâÃÂÃÂs Service Desk objectives.
Job Responsibilities:
Do:
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
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Deliver:
| No. | Performance Parameter | Measure |
| 1. | Service Desk Delivery | Adherence to TAT, SLA as per SoWMinimal Escalation Customer Experience |
| 2. | Personal | AttendanceDocumentation etc. |
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Mandatory Skills: TIS Service Desk .
Experience: 1-3 Years
Interested students can apply directly at 👉 Wipro Jobs India 2026
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