CGI Campus Drive 2026 Hiring Freshers as Service Desk Associate

By
Cyber Tecz
-
3
CGI Campus Drive 2026
CGI Campus Drive 2026

CGI Campus Drive 2026 Hiring Freshers as Service Desk Associate

CGI Inc. has announced its Campus Drive 2026 to hire fresh graduates for the position of Service Desk Associate. This is a great opportunity for freshers looking to start their careers in the IT and consulting industry. Candidates with strong communication skills and basic technical knowledge can apply for this role and gain hands-on experience in IT support, customer service, and enterprise solutions. Interested applicants are encouraged to apply online before the deadline.

Job Details:

  • Designation: Service Desk Associate
  • Company: CGI
  • Educational Qualification: B.E/B.Tech/B.Sc,BCA
  • Experience Required: 0 – 1 Year
  • Location:  Bangalore, India
  • Compensation: Best in Industry

Job Summary:

We are hiring energetic and customer‑focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level‑1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Required Skills:

  • Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.
  • Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.
  • Strong communication skills (verbal & written).
  • Good problem‑solving and analytical abilities.
  • Ability to work in a fast-paced, customer‑centric environment.
  • Willingness to work in 24/7 rotational shifts.

Immediate joiners preferred:

  • Training & certification opportunities (ITIL, MS365, ServiceNow basics).
  • Health insurance and additional corporate benefits.
  • Growth opportunities within IT Support & Infrastructure teams.

Key Responsibilities:

  • Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.
  • Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.
  • Perform password resets, account unlocks, and user access support.
  • Log and track incidents in the ticketing system and ensure timely closure as per SLA.
  • Escalate unresolved issues to L2/L3 teams.
  • Document resolutions and maintain knowledge base updates.
  • Deliver excellent customer service and communicate solutions clearly.

Your future duties and Responsibilities:

Eligibility Criteria:

B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.
Minimum 60% academic score throughout (10th, 12th & UG).
No active backlogs.
Strong academic performance and willingness to learn.

Skills:

  • English
  • Help Desk/IT Services
  • Incident Management

Interested students can apply directly at 👉 CGI Campus Drive 2026

For the latest updates and career opportunities:

RELATED ARTICLESMORE FROM AUTHOR