Wipro Off Campus Jobs 2026 Hiring Associate Analyst| Apply Now

Wipro Off Campus Jobs 2026 Hiring Associate Analyst| Apply Now

Wipro Off Campus Jobs 2026 brings an exciting career opportunity for fresh graduates and aspiring professionals looking to start their careers in the IT and business services industry. Wipro is hiring for the position of Associate Analyst, offering candidates an opportunity to develop their analytical, technical, and problem-solving skills while contributing to business operations. Interested candidates can check the eligibility criteria, educational qualifications, required skills, job responsibilities, and selection process before applying. Candidates seeking off-campus placement opportunities and entry-level jobs in 2026 should explore this opportunity based on the specific job requirements. Visit the official Wipro Careers portal for the latest vacancy details and application instructions.

Job Details:

• Designation: Associate Analyst
• Company: Wipro
• Educational Qualification: Any Degree
• Experience Required: 0 – 1 Year
• Location: Chennai, India
• Compensation: Best in Industry

Role Purpose:

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

Mandatory Skills:

• Investment Banking(Loans)

Job Responsibilities:

• Support process by managing transactions as per required quality standards
• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
• Update own availability in the RAVE system to ensure productivity of the process
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
• Follow standard processes and procedures to resolve all client queries
• Resolve client queries as per the SLAâ s defined in the contract 
• Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
• Document and analyze call logs to spot most occurring trends to prevent future problems
• Maintain and update self-help documents for customers to speed up resolution time
• Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
• Ensure all product information and disclosures are given to clients before and after the call/email requests
• Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

• Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
• Assist clients with navigating around product menus and facilitate better understanding of product features 
• Troubleshoot all client queries in a user-friendly, courteous and professional manner
• Maintain logs and records of all customer queries as per the standard procedures and guidelines
• Accurately process and record all incoming call and email using the designated tracking software
• Offer alternative solutions to clients (where appropriate) with the objective of retaining customersâ and clientsâ business
• Organize ideas and effectively communicate oral messages appropriate to listeners and situations
• Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

• Undertake product trainings to stay current with product features, changes and updates
• Enroll in product specific and any other trainings per client requirements/recommendations
• Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
• Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver

Interested students can apply directly at 👉 Wipro Off Campus Jobs 2026

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