Freshworks Recruitment 2024 Hiring as Product Specialist

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Cyber Tecz
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Freshworks Recruitment 2024
Freshworks Recruitment 2024

Freshworks Recruitment 2024 Hiring as Product Specialist

Freshworks Recruitment 2024: Freshworks, a global leader in SaaS, provides customer engagement and business software to 70,000+ customers across 120+ countries. Based in Chennai, India, its customer support team drives success for high-value clients and reputed brands. Join Freshworks’ 2025 Recruitment Drive as a Customer Support professional to deliver omnichannel support, earning ₹3–6 LPA (based on industry estimates).

Eligibility Criteria

  • Education: Any Bachelor’s degree (e.g., B.E., B.Tech., B.Com, BCA, BBA) or Master’s (e.g., MCA, MBA) from a recognized university. Year of Passing: 2023–2025. Minimum 60% or equivalent CGPA in 10th, 12th, and graduation, no active backlogs.
  • Skills: 1–4 years of customer support experience. Clear written and oral communication skills. Customer-centric mindset with empathy. Proficiency in technologies, adaptability to new tools, and strong interpersonal skills. Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, firewalls) and operating systems (Windows, macOS, Linux). Willingness to work rotational shifts (6–12-month cycles, including night shifts).
  • Preferred Skills: Experience with SaaS products, web technologies (JavaScript, HTML, CSS), collaboration tools (Microsoft Teams, Zoom, Slack), or cloud platforms (AWS, Azure, GCP). Knowledge of SaaS business models.
  • Other: Indian citizens or PIO/OCI cardholders; Bhutan/Nepal nationals need citizenship certificates. Must work in Chennai, hybrid model possible.

Job Responsibilities

  • Take ownership of customer issues, resolving them within SLAs via omnichannel support.
  • Diagnose and troubleshoot technical issues, identifying effective solutions.
  • Collaborate with internal teams to provide workarounds and solutions for customers.
  • Escalate unresolved issues following standard procedures.
  • Document FAQs, knowledge base articles, and issue resolutions.
  • Prepare accurate and timely reports, ensuring proper issue closure.
  • Provide prompt feedback to high MRR customers and reputed brands.

Selection Process

  1. Online Application: Submit resume via CyberTecz Jobs
  2. Online Assessment (60–90 min): Tests aptitude (logical, quantitative, verbal), technical knowledge (networking, OS), and communication skills.
  3. Technical Interview: Evaluates troubleshooting and customer support skills (e.g., “How would you resolve a network connectivity issue?”).
  4. HR Interview: Assesses customer-centricity and team fit using STAR method (e.g., “Describe a time you handled a difficult customer”).
  5. Offer: Email/call with offer details and onboarding.
Apply Now

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