ZOHO Recruitment 2024 Hiring for Presales and Technical Support Engineers
About ZOHO:
ZOHO Office Suite is an Indian web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing and other applications. It is developed by ZOHO Corporation. ZOHO is a globally recognized tech company known for its suite of cloud-based software solutions for businesses. With a focus on innovation, ZOHO has been empowering organizations of all sizes to operate more efficiently and effectively for over two decades.
Company Name: ZOHO Corp.
Company Website: ZOHO
Wikipedia: ZOHO Wiki
Job Profile: Presales and Technical Support Engineers
Degree Needed: B.E/B.Tech/M.E/M.Tech
Batch Eligible: 2020/2021/2022/2023/2024
Job Location: Chennai, India
Experience Level: 0 – 5 Years
Salary: Best In Industry
Presales Engineer
Key Requirements:
- Education in Computer Science, Engineering or a related field is preferred.
- Good Communication Skills
- Prior experience in pre-sales or technical consulting ideally within Business Intelligence or Data Analytics will be an added advantage
- Strong knowledge of BI platforms, along with experience in data management (data warehousing, ETL processes, and data modeling).
- Experience in designing and execution of POCs to showcase product effectiveness with real-world use cases.
- Knowledge in SQL, APIs, scripting languages (Python,R), and large-scale deployments.
- Familiarity with cloud (AWS, Azure, Google Cloud) and on-premise deployment.
- Experience in responding to technical sections of RFPs and RFIs.
- Strong problem-solving skills and a customer-first mindset to ensure satisfaction throughout the presales cycle.
Main Responsibilities:
- Solution Demonstrations: Conduct detailed product demonstrations, showcasing the value, features of the solution.
- Technical Discovery: Collaborate with clients and prospects to understand their business needs, data challenges, and technical environments.
- Proof-of-Concept (POC): Lead POCs to demonstrate the feasibility and effectiveness of the solution in the customer’s environment.
- RFP/RFI Responses: Assist with technical responses for requests for proposals (RFPs) and requests for information (RFIs) by addressing specific business and technical requirements.
- Sales Support: Work closely with the sales team to develop tailored strategies for client engagements, presenting the technical and business benefits of solutions.
- Customer Success: Provide technical guidance and support throughout the sales process to ensure successful adoption and satisfaction.
- Product Expertise: Stay updated on product developments, industry trends, and competitor offerings.
- Stakeholder Communication: Effectively communicate with both technical and non-technical stakeholders at all levels of the organization.
- Client Feedback: Liaise with Product Managers to provide feedback from clients about product requirements, feature requests, and improvements, helping shape the product roadmap.
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Support Requirements:
- Candidate should have excellent communication skills with a neutral accent.
- Should have technical expertise in handling any IT helpdesk/technical support
- Should have the urge to learn new technologies and be a self-learner
- Should be ready to handle customers in all modes of communication (including calls, remote, chat, and emails)
- Should be adaptable to rotating shifts across different time zones.
- Education in Computer Science, Engineering or a related field is preferred.
- SQL and exposure to databases, working with any BI tool is preferred.
Customer Success Requirements:
- Candidate should be responsible for handling a customer as a technical account manager and be a SPOC for the customers to travel along with them during their tenure with us.
- Should be able to work closely with the customer and their management team to understand their business requirements, direction and be proactive in delivering solutions through our product, and ensure that the usage of the product is happening to its full potential.
- Should be able to liaise between the customer and the internal teams to delivering the best to the customer
- Should be able to perform a regular health check and retention checks to keep the customer always under our visibility
- Should be able to identify opportunities and up-sell product and professional services to customers
- Should be ready to provide training, and collect reviews and case studies from customers when required.
Note:
Only the shortlisted candidates will be notified of the further interview process.
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How to Apply for ZOHO Recruitment 2024:
Interested and eligible candidates can apply for the ZOHO Recruitment 2024 online via the provided link.
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