ZOHO Careers 2024 Hiring Technical Support Engineer | Apply Now
About ZOHO:
ZOHO Office Suite is an Indian web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management, project management, invoicing and other applications. It is developed by ZOHO Corporation. ZOHO is a globally recognized tech company known for its suite of cloud-based software solutions for businesses. With a focus on innovation, Zoho has been empowering organizations of all sizes to operate more efficiently and effectively for over two decades.
Company Name: ZOHO Corp.
Company Website: ZOHO
Wikipedia: ZOHO Wiki
Job Profile: Technical Support Engineer
Degree Needed: B.E/B.Tech/M.E/M.Tech
Batch Eligible: 2021/2022/2023/2024
Job Location: Chennai, India
Experience Level: 0 – 3 Years
Salary: Best In Industry
Job Description:
We are seeking a dedicated Technical Support Engineer who will be responsible for providing exceptional support to our clients. You will troubleshoot issues, provide timely resolutions, and ensure a seamless experience for our customers. Your expertise will be crucial in maintaining customer satisfaction and loyalty.
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Skillset Required:
- Possessing 0 to 3 years of work experience in a similar industry.
- Work experience in the Fin-tech industry would be an added benefit.
- Exhibiting a keen interest, curiosity and enthusiasm for learning & adapting to emerging technologies.
- Strong communication and interpersonal skills.
- Being self-motivated, driven by results, and capable of working independently with minimal supervision.
- Displaying excellent analytical and problem-solving abilities.
- Should be willing to work in night shift.
Key Responsibilities:
- Respond to customer inquiries via phone/email/chat in a timely and professional manner.
- Provide step-by-step guidance to customers to resolve issues.
- Assist customers with the integration of the payment gateway into their websites or applications.
- Gather customer feedback and provide insights to the product management and development teams.
- Provide regular updates to management on support trends and customer satisfaction.
- Collaborate with the development team to understand product features and functionalities.
- Conduct system testing to replicate customer issues and identify solutions.
- Conduct training sessions/ product demonstration for customers on using the payment gateway effectively.
- Develop internal training materials to keep the support team updated on new features and changes.
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How to Apply for ZOHO Careers 2024:
Interested and eligible candidates can apply for the ZOHO Careers 2024 online via the provided link.
Apply Now: Link
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