Wipro Recruitment for Freshers 2022 Hiring as Trainee of Any Degree Graduate
Wipro Recruitment for Freshers 2022: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises
Company: Wipro India
Website: Wipro
Wikipedia: Wipro Wiki
Position: IT Service Desk Agent L1
Degree Needed: B.E/B.Tech/B.Com/BBA
Passout Year: 2020/2021
Job Location: Navi Mumbai, Delhi, Pune, Bangalore, Chennai, New Delhi, Hyderabad.
Salary: Best In Industry
Experience Level: 0 – 2 Years
Jobs By Location And Passout Year:
| Pune | Hyderabad | Delhi |
| Mumbai | Coimbatore | Noida |
| Bangalore | Chennai | Off Campus |
| Nagpur | Gurgaon | Walk In |
| 2015 Batch | 2018 Batch | 2021 Batch |
| 2016 Batch | 2019 Batch | 2022 Batch |
| 2017 Batch | 2020 Batch | 2023 Batch |
Eligibility Criteria:
- 5 days working and any 2 week offs.
- Should be flexible in 24*7 shifts.
- Excellent Communication
- A Graduate degree in Management Studies, Business, Marketing, or any other related discipline (Full time Graduation)
- Confirmable working in Rotational shifts
Pay After Placement Full Stack Developer Program of Package 5 LPA: Click here
Job Description:
- Answer calls and Service Requests from end users and track status and progress to resolution.
- Adherence to policies and procedures, closure of open calls after resolution.
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
Apply Link: Click here
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