Looking for Jobs in Wipro? If Yes, here you will get complete details about Wipro Off Campus Drive 2023 & Wipro eligibility criteria and Wipro Hiring Process 2023 are mentioned below
About the Company: Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises.
Company: Wipro India
Website: Wipro
Wikipedia: Wipro Wiki
Position: Customer Service Representative
Degree Needed: B.Sc/BA/BCA/B.Com/BBA
Passout Year: 2020/2021/2022
Job Location: Noida, Gurugram, India
Salary: Best In Industry
Experience Level: 0 – 2 Years
Qualifications Required for Wipro Off Campus Drive 2023:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
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Skills Needed:
- Experience 0- 2 yrs
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge of MS Office
- Defined career roadmap which offers growth opportunities
- Performance-based incentive program**
- Investment in talent development and skills enhancement
- Work-life balance with 5 day work week
- Collaborative environment with best-in-class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment
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Roles and Responsibilities:
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handling Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share, and support operational improvements
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