Wipro Jobs For Freshers 2020 Off Campus Drive Hiring As Customer Care Specialist of Any Degree Graduates
Wipro Jobs For Freshers 2020: WIPRO Group is an Indian multinational corporation that provides innovation-led strategy, information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises.
Company: Wipro India
Website: Wipro
Wikipedia: Wipro Wiki
Job Profile: Customer Care Specialist
Degree Needed: B.Com, B.A, BCA, BBA, BHM, BSc
Passout Year: 2019/2020
Salary: 3.08 LPA
Job Location: Noida & Gurgaon
Exp Needed: Freshers
Salary: Best In Industry
Latest Upcoming off Campus Drive: Apply ASAP
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Skills Needed:
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
Eligibility:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc
- (Except B.Sc. IT, B.Sc. Stats, Maths Hons & Eco Hons – i.e. these candidates are NOT ELIGIBLE)
- NOT ELIGIBLE: (No Full time MBA) No MCA. B Tech, BE, B Ed.
Responsibility:
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level,
- Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
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