Wipro Jobs For Freshers 2020 Off Campus Drive Hiring As Customer Care Specialist of Any Degree Graduates

Wipro Jobs For Freshers 2020 Off Campus Drive Hiring As Customer Care Specialist of Any Degree Graduates

Wipro Jobs For Freshers 2020: WIPRO Group is an Indian multinational corporation that provides innovation-led strategy,  information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises.

Company: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Job Profile: Customer Care Specialist

Degree Needed: B.Com, B.A, BCA, BBA, BHM, BSc

Passout Year: 2019/2020

Salary: 3.08 LPA

Job Location: Noida & Gurgaon

Exp Needed: Freshers

Salary: Best In Industry

Latest Upcoming off Campus Drive: Apply ASAP

Skills Needed:

• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office

Eligibility:

• Graduates in B.Com, B.A, BCA, BBA, BHM, BSc
• (Except B.Sc. IT, B.Sc. Stats, Maths Hons & Eco Hons – i.e. these candidates are NOT ELIGIBLE)
• NOT ELIGIBLE: (No Full time MBA) No MCA. B Tech, BE, B Ed.

Responsibility:

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level,
• Handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

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