Wipro Hiring Freshers Graduate 2023 for IT Service Desk Associate – Apply Now

Wipro Hiring Freshers Graduate 2023 for IT Service Desk Associate – Apply Now

Wipro Hiring Freshers Graduate 2023: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Company: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Position: IT Service Desk Associate

Degree Needed: B.E/B.Tech

Passout Year: 2021/2022/2023

Job Location: Pune

Salary: Best In Industry

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

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Experience & Qualifications:

• Graduation mandatory (Technical Grads Preferred)
• Only Freshers currently living in ban galore can apply.
• Candidate should have excellent communication. (ENGLISH)
• Good Knowledge of Laptop/Desktop troubleshooting.
• Knowledge about VPN/ Windows OS/O365/Active Directory.
• Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
• Candidate shouldn’t be pursuing any studies as of now.

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Key Responsibilities:

• Opens, logs, prioritizes, assigns, and closes calls logged.
• Asks the End User for all relevant information concerning the call made or issue reported.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
• Routes the enquiries to Resolver Groups as appropriate.
• Re-routes misdirected calls.
• Escalates tickets which have not been resolved by SD.
• Provides status and updates on tickets to authorized users.
• Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

** INTERESTED CANDIDATES CAN SHARE THEIR RESUMES ON ” [email protected] ” WITH THE SUBJECT LINE – PUNE – FRESHER. 

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