Wipro Hiring Freshers Graduate 2023 for IT Service Desk Associate – Apply Now
Wipro Hiring Freshers Graduate 2023: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises
Company: Wipro India
Wikipedia: Wipro Wiki
Position: IT Service Desk Associate
Degree Needed: B.E/B.Tech
Passout Year: 2021/2022/2023
Job Location: Pune
Salary: Best In Industry
Experience Level: 0 – 2 Years
Jobs By Location And Passout Year:
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Experience & Qualifications:
- Graduation mandatory (Technical Grads Preferred)
- Only Freshers currently living in ban galore can apply.
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
- Candidate shouldn’t be pursuing any studies as of now.
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- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
** INTERESTED CANDIDATES CAN SHARE THEIR RESUMES ON ” [email protected] ” WITH THE SUBJECT LINE – PUNE – FRESHER.
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