Wipro Hiring Freshers 2023 as Service Desk Agent of Any Degree Graduate

Wipro Hiring Freshers 2023 as Service Desk Agent of Any Degree Graduate

Wipro Hiring Freshers 2023: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Company: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Position: Service Desk Agent

Degree Needed: B.E/B.Tech/B.Sc/BCA/M.E/M.Tech/M.Sc/MCA

Passout Year: 2021/2022

Job Location: Pune, Bangalore

Salary: Best In Industry

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

Desired Candidate Profile:

• Candidate who has copleted B.Tech, BCA, BSc(Computer Science), M.Tech, MCA, MSc(Computer Science)

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Roles and Responsibilities:

• Technical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat .
• Acts as single point of contact for all IT related issues.
• Provides status and updates on tickets to authorized users
• Adherence to policies and procedures, closure of open calls after resolution.
• Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
• Identifying the issue and categorizing / prioritize the incident

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