Wipro Careers 2022 Hiring Freshers as Analyst of Any Degree Graduate

Wipro Careers 2022 Hiring Freshers as Analyst of Any Degree Graduate

Wipro Careers 2022: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Company: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Position: Analyst

Degree Needed: B.E/B.Tech

Passout Year: 2019/2020/2021

Job Location: Mumbai

Salary: Best In Industry

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

Job Description:

1. Support process by managing transactions as per requiredquality standards
   • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
   • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
   • Update own availability in the RAVE system to ensureproductivity of the process
   • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
   • Follow standard processes and procedures to resolve all clientqueries
   • Resolve client queries as per the SLA’s defined in thecontract
   • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
   • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
   • Document and analyze call logs to spot most occurring trends toprevent future problems
   • Maintain and update self-help documents for customers to speedup resolution time
   • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
   • Ensure all product information and disclosures are given toclients before and after the call/email requests
   • Avoids legal challenges by complying with service agreements

2. Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
   • Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
   • Assist clients with navigating around product menus andfacilitate better understanding of product features
   • Troubleshoot all client queries in a user-friendly, courteousand professional manner
   • Maintain logs and records of all customer queries as per thestandard procedures and guidelines
   • Accurately process and record all incoming call and email usingthe designated tracking software
   • Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
   • Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
   • Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs

3. Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
   • Undertake product trainings to stay current with productfeatures, changes and updates
   • Enroll in product specific and any other trainings per clientrequirements/recommendations
   • Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
   • Update job knowledge by participating in self learningopportunities and maintaining personal networks

Apply Link: Click here

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