Vymo Off Campus Drive 2020 Hiring Freshers As Technical Support Executive of Any Degree Graduates

Vymo Recruitment 2021
Vymo Recruitment 2021

Vymo Off Campus Drive 2020 Hiring Freshers As Technical Support Executive of Any Degree Graduates

Vymo Off Campus Drive 2020: Vymo is one of the fastest-growing SaaS companies in the world with the mission to help sales teams #DoMore. It’s a mobile-first Personal Sales Assistant – a first of its kind – that automatically captures sales activities and predicts ‘next best actions’ contextually by learning from top sales reps. Headquartered in San Francisco, the company houses over 200+ people across 7 offices globally.


Company Name: Vymo

Company Website: Vymo

Position: Technical Support Executive

Degree Needed: B.E/B.Tech/B.Sc/BCA/B.Com/BBA/BA

Passout Year: 2018/2019/2020

Job Location: Banglore

Exp Needed: 0 – 3 Years

Package: Best In Industry

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  • BCom/BE/BTech /BCA /Engg graduates with any technical courses completed/certified
  • Prefer candidates who have atleast 6 months of technical experience in a Helpdesk role managing support related queries
  • Debugging ability, Customer Service oriented, Excellent verbal/written communication skills
  • Ownership towards the tasks at hand, chasing up for end-to-end completion.
  • Any technical certification is preferable
  • Strong working knowledge of MS Office

Job Overview:

  • To work as the SPOC from Support for all NPS/customer feedback related activities.
  • Will have to communicate with customers across various geographies in India, SEA, ME
  • ge time effectively.

Responsibilities and Duties:

  • Connect with customer who are giving feedback on Store(s) and on Wootric
  • Obtain all necessary details from customers who have rated the scores at NPS 7, 8.
  • Create JIRA tickets for product/feature/deployment related issues
  • Follow up on JIRA for release details, communicate back to end users post fix deployment
  • Report back on the completion of the above tasks and keep a running tracker available for review at all times
  • Carry out the above tasks for the detractors (1-6) post completion of the passives (7,8)
  • Following to closure on issues raised, which does not limit to but includes:
  • 1. Raising a BUG/CR and following up on the same on JIRA (Creating a Slack Channel/Alerting
  • on other Comm channels that include the relevant stakeholder is of paramount important
  • when raising a P0 BUG)
  • 2. Keeping a checklist/tracker for those BUGs/CRs and escalate them if they are close to
  • missing their TATs based on the priority levels raised in the BUG/CR
  • 3. Empower yourself with the workflow/logic/business demands of all the Clients that VYMO
  • supports with a view to having comprehensive knowledge
  • 4. Pass on to L2/POD4/Product teams all/necessary details that involves any specific or generic
  • issue that needs to be immediately addressed or needs a L2 level debugging

Apply Link: Click Here

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