Vymo Off Campus Drive 2020 Hiring Freshers As Technical Support Executive of Any Degree Graduates

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Vymo Off Campus Placement 2021
Vymo Off Campus Placement 2021

Vymo Off Campus Drive 2020 Hiring Freshers As Technical Support Executive of Any Degree Graduates

Vymo Off Campus Drive 2020: Vymo is one of the fastest-growing SaaS companies in the world with the mission to help sales teams #DoMore. It’s a mobile-first Personal Sales Assistant – a first of its kind – that automatically captures sales activities and predicts ‘next best actions’ contextually by learning from top sales reps. Headquartered in San Francisco, the company houses over 200+ people across 7 offices globally.

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Company Name: Vymo

Company Website: Vymo

Position: Technical Support Executive

Degree Needed: B.E/B.Tech/B.Sc/BCA/B.Com/BBA/BA

Passout Year: 2018/2019/2020

Job Location: Banglore

Exp Needed: 0 – 3 Years

Package: Best In Industry

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Qualifications:

  • BCom/BE/BTech /BCA /Engg graduates with any technical courses completed/certified
  • Prefer candidates who have atleast 6 months of technical experience in a Helpdesk role managing support related queries
  • Debugging ability, Customer Service oriented, Excellent verbal/written communication skills
  • Ownership towards the tasks at hand, chasing up for end-to-end completion.
  • Any technical certification is preferable
  • Strong working knowledge of MS Office

Job Overview:

  • To work as the SPOC from Support for all NPS/customer feedback related activities.
  • Will have to communicate with customers across various geographies in India, SEA, ME
  • ge time effectively.

Responsibilities and Duties:

  • Connect with customer who are giving feedback on Store(s) and on Wootric
  • Obtain all necessary details from customers who have rated the scores at NPS 7, 8.
  • Create JIRA tickets for product/feature/deployment related issues
  • Follow up on JIRA for release details, communicate back to end users post fix deployment
  • Report back on the completion of the above tasks and keep a running tracker available for review at all times
  • Carry out the above tasks for the detractors (1-6) post completion of the passives (7,8)
  • Following to closure on issues raised, which does not limit to but includes:
  • 1. Raising a BUG/CR and following up on the same on JIRA (Creating a Slack Channel/Alerting
  • on other Comm channels that include the relevant stakeholder is of paramount important
  • when raising a P0 BUG)
  • 2. Keeping a checklist/tracker for those BUGs/CRs and escalate them if they are close to
  • missing their TATs based on the priority levels raised in the BUG/CR
  • 3. Empower yourself with the workflow/logic/business demands of all the Clients that VYMO
  • supports with a view to having comprehensive knowledge
  • 4. Pass on to L2/POD4/Product teams all/necessary details that involves any specific or generic
  • issue that needs to be immediately addressed or needs a L2 level debugging

Apply Link: Click Here

Technical Interview Questions of Vymo: Click here

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