Volvo Recruitment 2023 | Application Support Engineer | Across India

Volvo Recruitment 2023 | Application Support Engineer | Across India

Volvo Recruitment 2023: The Volvo Group is a Swedish multinational manufacturing company headquartered in Gothenburg. While its core activity is the production, distribution and sale of trucks, buses and construction equipment, Volvo also supplies marine and industrial drive systems and financial services.

Company Name: Volvo Group

Official Website: Volvo Group

Wikipedia: Volvo Wiki

Position: Application Support Engineer

Degree Needed: B.E/B.Tech/MCA

Passout Year: 2020/2021/2022

Job Location: Bangalore

Salary: As Per IT Standards

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

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Your Profile:

• Bachelor’s degree in computer science or related field
• Excellent spoken and written skill in English
• 0-3 years of Technical Support/Application support experience
• Working knowledge on executing/writing basic SQL queries
• Basic programming skills in any technology
• Open to work in shifts – 24×7
• Excellent communication, phone etiquettes and interpersonal skills
• Self-initiative, pro-active, hardworking, good attitude and be a team player

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The Role:

• Monitor VGCS Applications and Solution services.
• Be available and communicate with end users via telephone and email
• Respond to and handle calls by phone or email in a professional and efficient manner
• Attend to functional and technical questions and issues that arise within the applications supported
• Register and diagnose every call/mail in case management tool by following predefined policies and procedures
• Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
• Be responsible for effectively and efficiently managing the relationship with end users
• Follow defined escalation path for unresolved issues
• Take necessary actions to expedite the resolution process
• Provide or communicate the appropriate solution to the customer in a timely manner
• Adhere to predefines SLAs

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