Vmware Careers 2020 Off Campus Drive Hiring Freshers As Technical Support Engineer of Any Degree Graduates

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VMware India Careers 2022
VMware India Careers 2022

Vmware Careers 2020 Off Campus Drive Hiring Freshers As Technical Support Engineer of Any Degree Graduates

Vmware Careers 2020: VMware, Inc. is a publicly traded software company listed on the NYSE under stock ticker VMW. Dell Technologies is a majority share holder. VMware provides cloud computing and virtualization software and services. It was one of the first commercially successful companies to virtualize the x86 architecture. 

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Company Name: VMware, Inc

Company Website: VMWare

Wikipedia: VMware Wiki

Job Role: Technical Support Engineer

Qualification: B.E/B.Tech

Experience: Freshers

Passout Year: 2018/2019/2020

Work Location: Banglore

Salary: Best In Industry

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Educational Qualification:

  • Bachelor’s Degree
  • Experience in providing voice based Technical Support is a key requirement
  • Experience in Virtualization & Cloud computing will be preferred
  • VDI Certification will be an added advantage

Required Skills:

  • Ability to learn and follow defined support and root-cause analysis processes. 
  • Increasing ability to solve practical problems without assistance and deal with a variety of variables in situations where only limited information may initially exist. 
  • Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form. 
  • Knowledge of management contacts in the system for technical assistance
  • Database concepts, networking and storage concepts/ terminology; FTP client usage, knowledge on Microsoft products. Positive and constructive attitude.
  • Comfortable facing new challenges and technologies.  Excellent communication (oral & written) skills. 
  • Needs to seek assistance less
  • Demonstrated interest in expending your knowledge on VMware product
  • Fluent written and verbal communication skills in English.
  • Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
  • Work experience in a Technical domain. Experience in Virtualization & Cloud computing will be preferred.
  • Good level of technical understanding of more than one of the following technologies:
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
  • Ability to follow standard engineering principles and practices.
  • Logical approach to problem solving.
  • Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage

Responsibilities:

  • Resolve customer’s issues via the telephone, email or WebEx session
  • Reproducing issues in-house and responding back in a timely manner.
  • Regular follow-ups with customers with recommendations, updates and action plans.
  • Escalate issues in a timely manner according to Standard Operating Procedures.
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
  • Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
  • Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
  • Focus on an area of technical specialization and attend technical training
  • Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

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