Vmware Careers 2020 Off Campus Drive Hiring Freshers As Technical Support Engineer of Any Degree Graduates

Vmware Careers 2020 Off Campus Drive Hiring Freshers As Technical Support Engineer of Any Degree Graduates

Vmware Careers 2020: VMware, Inc. is a publicly traded software company listed on the NYSE under stock ticker VMW. Dell Technologies is a majority share holder. VMware provides cloud computing and virtualization software and services. It was one of the first commercially successful companies to virtualize the x86 architecture. 

Company Name: VMware, Inc

Company Website: VMWare

Wikipedia: VMware Wiki

Job Role: Technical Support Engineer

Qualification: B.E/B.Tech

Experience: Freshers

Passout Year: 2018/2019/2020

Work Location: Banglore

Salary: Best In Industry

Latest Upcoming off Campus Drive: Apply ASAP

Educational Qualification:

• Bachelor’s Degree
• Experience in providing voice based Technical Support is a key requirement
• Experience in Virtualization & Cloud computing will be preferred
• VDI Certification will be an added advantage

Required Skills:

• Ability to learn and follow defined support and root-cause analysis processes. 
• Increasing ability to solve practical problems without assistance and deal with a variety of variables in situations where only limited information may initially exist. 
• Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form. 
• Knowledge of management contacts in the system for technical assistance
• Database concepts, networking and storage concepts/ terminology; FTP client usage, knowledge on Microsoft products. Positive and constructive attitude.
• Comfortable facing new challenges and technologies.  Excellent communication (oral & written) skills. 
• Needs to seek assistance less
• Demonstrated interest in expending your knowledge on VMware product
• Fluent written and verbal communication skills in English.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations.
• Work experience in a Technical domain. Experience in Virtualization & Cloud computing will be preferred.
• Good level of technical understanding of more than one of the following technologies:
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Ability to follow standard engineering principles and practices.
• Logical approach to problem solving.
• Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage

Responsibilities:

• Resolve customer’s issues via the telephone, email or WebEx session
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow-ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical training
• Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Apply Link: Click here

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