Unisys Off Campus Placement 2021 Hiring Freshers As Service Desk Associate Across India

Unisys Off Campus Placement 2021 Hiring Freshers As Service Desk Associate Across India

Unisys Off Campus Placement 2021: Enhancing people’s lives through secure, reliable advanced technology Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets.

Company: Unisys

Website: Unusys

Wikipedia: Unisys Wiki

Job Profile: Service Desk Associate

Degree Needed: B.E/B.Tech/B.Sc/BCA

Passout Year: 2019/2020/2021

Job Location: Banglore & Hyderabad

Salary: Best In Industry

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

Position Overview:

The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Minimum Education Required:

• A minimum qualification any Graduates (2019, 2020 and 2021 pass out Batch)
• Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level

Key Skills:

• Excellent verbal and written communication.
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Multitasking and coordination skills
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Willingness and ability to work in shifts (24 x 7)

Top MNC Companies are Hiring: Apply ASAP

Responsibilities:

• First point of contact for all end user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
• Support multiple clients through customer service professionalism and insight

Apply Link: Click here

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