Unisys Off Campus Drive 2021 Hiring Freshers as Associate of Any Degree Graduate

Unisys Off Campus Drive 2021 Hiring Freshers as Associate of Any Degree Graduate

Unisys Off Campus Drive 2021: Enhancing people’s lives through secure, reliable advanced technology Unisys is a global information technology company that builds high-performance, security-centric solutions for the most demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. We build better outcomes securely for our clients across the Government, Financial Services and Commercial markets.

Company: Unisys

Website: Unisys

Wikipedia: Unisys Wiki

Job Profile: Service Desk Associate

Degree Needed: B.E/B.Tech/B.Sc/BCA

Passout Year: 2018/2019/2020

Job Location: Bangalore

Salary: Best In Industry

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

Minimum Education Required:

• Bachelor’s Degree

Skills, Experience:

You will be successful in this role if you have:

• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good Knowledge Of Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

Position Overview:

• The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Responsibilities:

• First point of contact for all end-user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system

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