Telstra Careers 2023 Hiring Freshers as Customer Service Consultant – Apply Now
About the Company: Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. It is a member of the S&P/ASX 20 and Australia’s largest telecommunications company by market share. The details about Telstra Careers India & Telstra eligibility criteria and Telstra application process 2023 are mentioned below
Company Name: Telstra Group Limited
Company Website: Telstra
Wikipedia: Telstra Wiki
Job Profile: Customer Service Consultant
Degree Needed: B.E/B.Tech
Passout Batch: 2020/2021/2022
Work Location: Bangalore, Remote
Experience Level: 0 – 2 Years
Salary: Best In Industry
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Qualification:
- B.E/ B.Tech or equivalent
Essential:
- 0 to 2 years working in IT industry.
- CCNA or equivalent
- Knowledge on firewalls
- Strong understanding on Routing & Switching
- Incident Management Experience
- Previous Customer Service experience
- Written and Verbal communication skills and good English comprehension
- Good knowledge in Windows and Office 365
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High desirable:
- Knowledge / exposure on Network Monitoring Tools
- Data and IP experience
- Assurance Team experience
- Automation/Scripting knowledge
- Knowledge on cloud platforms AWS / AZURE
- Telephone skills / Previous contact center background
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Key Responsibilities:
- This role is responsible for continuously improving service reliability and rapidly restoring customer incidents.
- Working across all aspects of the customer support experience.
- Detect and prevent incidents before they occur.
- Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (For example: Networking)
- Identify and implement opportunities to improve process, efficiencies, and customer experience.
- Provide input into learning and development for our entire ecosystem.
- Cross Skill into different technology hubs
- 24×7 Shift Environment / On-Call support / Australia Business hours
Apply Link: Click here
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