SonicWall Mega Campus Hiring For Freshers Hiring As Graduate Engineer Trainee of Any Degree Graduates
SonicWall Mega Campus Hiring: SonicWall, originally a private company headquartered in Silicon Valley, and a Dell subsidiary from 2012 to 2016, sells a range of Internet appliances primarily directed at content control and network security. These include devices providing services for network firewalls, unified threat management (UTM), virtual private networks (VPNs), and anti-spam for email. The company also markets information subscription services related to their products.
Company Name: Sonicwall Inc
Company Website: Sonicwall
Wikipedia: Sonicwall Wiki
Position: Graduate Engineer Trainee
Degree Needed: B.E/B.Tech
Passout Year: 2018/2019/2020
Job Location: Banglore
Salary: Best in the industry
Experience Required: Freshers & Experienced
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- 0-1 years of experience in high volume inbound call center or customer service role
- 0-1 years of experience with Microsoft Office and web-based applications
- Good attention to detail and documentation skills.
- Good research abilities, problem identification, resolution and decision making skills.
- Good problem solving skills.
- Good written and verbal communication skills, with the ability to establish effective relationships with all levels of management, employees, partners and end customers.
- Fluency in written and spoken English.
Role & Responsibilities:
- Customer Service specialist working in SonicWALL’s CRM and associated systems responding to customer issues within established SonicWALL policies and procedures. Customers may be either external or internal.
- Issues may include but are not restricted to account access issues, Product Registration, account hierarchy and data integrity issues, software download, subscription license or feature issues, contract and warranty requests and general customer service questions.
- Customer Service is a first point of contact for customers globally and act as bridge between various departments (Technical support, Backend, Sales, Logistics etc.) internally.
- Work and resolve Customer Service related queries (licensing and registration) through phone and web tickets in accordance with Company policy.
- Screen incoming Customer calls globally, assist with ticket creation; verify entitlement and route customers to the technical support team within the organization.
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- Issues include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies
- Review and identify areas of improvements to streamline non-technical customer service operation processes
- Meets required customer service support metrics including Customer Satisfaction metrics, service request handling metrics
- Interface with other SonicWALL groups, including but not limited to Sales, Order Management, Service Channel, Technical support, Manufacturing Operations, Product Line Manager, Service Business Manager, Service Manager, and Global teams to resolve customer issues and inquiries.
- Ensure complete and comprehensive issue documentation using appropriate application tracking systems.
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