Sitel Careers 2020 Hiring Freshers As Trainee of Any Degree Graduates

Sitel Careers 2020 Hiring Freshers As Trainee of Any Degree Graduates

Sitel Careers 2020: Sitel is a privately owned contact center company headquartered in Miami, Florida. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 75,000 employees and $1.7 billion in revenue.

Company Name: Sitel Group

Company Website: Sitel

Wikipedia: Sitel Wiki

Position: CSP Trainee

Degree Needed: B.E/B.Tech/BCA/B.Sc/B.Com

Passout Batch: 2018/2019/2020

Job Location: Chennai

Experience Level: 0 – 2 Years

Package: Best In Industry

Jobs By Location And Passout Year:

Requirements/Eligibility:

• Fresher to 2 years from  Any customer service Background. Experience in customer service or technical support preferred.
• Graduations – Any graduate
• Candidate must have Excellent communication skills (English) – oral/ Written /Chat
• Must be flexible with rotational night shifts
• Age not more than 29

Roles/Responsibilities:

• As the first point of contact, you will guarantee the quality of the customer care service
• Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)
• Troubleshooting reported issues, resolve via documented process and response templates or escalate them
• Answer inbound chat & OB , covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
• Achieve sales metrics by effectively communicating benefits of products and services to customers.
• Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
• Utilize all available resources to reach out to prospects and turn those prospects into customers
• Sales through Customer Service
• All other duties as assigned
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
   Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

Apply Link: Click here

Technical Interview Questions of Sitel: Click here

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How To Write Resume For Getting Shortlisted In Sitel: Click here

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