SalesForce Recruitment 2024: Join SalesForce’s dynamic team as an Associate Technical Support Engineer in 2024! If you have a passion for technology and enjoy solving technical challenges, this role is perfect for you. As an Associate Technical Support Engineer, you’ll provide exceptional support to customers, troubleshoot technical issues, and collaborate with cross-functional teams to deliver top-notch solutions. This is an excellent opportunity to grow your career in a supportive and innovative environment. Apply now and become part of SalesForce’s mission to revolutionize the tech industry!
About SalesForce:
Salesforce is a global leader in CRM solutions, providing a comprehensive suite of services that enable businesses to connect with their customers in a whole new way. Known for its cloud-based applications for sales, service, marketing, and more, Salesforce has revolutionized how businesses engage with their clients and manage their operations. The company’s commitment to innovation, customer success, and social responsibility has made it a standout in the tech industry. Salesforce’s unique approach to business, combined with its focus on community engagement and employee wellness, makes it an exceptional place to start and grow a career. Working at Salesforce means being part of a company that’s not just about making software but about creating platforms that improve business and society.
SalesForce Recruitment 2024:
Company Name: SalesForce
Company Website: Salesforce
Wikipedia: Salesforce Wiki
Job Role: Associate Technical Support Engineer
Qualification: B.E/B.Tech
Batch Eligible: 2023
Work Location: Bangalore, Hyderabad India
Experience Level: 0 – 1 Years
Salary: Best In Industry
Job Description of SalesForce Recruitment:
The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert. The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently. As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.
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Preferred Qualifications:
- 2023 Engineering Graduate
- Upto 12 Months of Work experience
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
- Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
- Expertise in Database and relational data structures is good to have
- Large scale, multi-tenant production environments
- API Programming or Software Development
- Software Design Lifecycle
- Be a dependable, motivated, self-starter, with the ability to work independently when required
- Previous experience working with scripting languages and/or APIs is a bonus
- Previous Marketing Cloud experience is a bonus
- Marketing Cloud Email Specialist Certification is a bonus but not required
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Responsibilities:
- Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
- Manage support cases on a daily basis, including transfers from other regions
- Track and maintain all customer communications and case documentation in Service Cloud
- Respond to customer-reported issues in a timely manner, per service level agreements
- Communicate progress of resolution/status in a timely fashion, per service level agreements
- Manage escalations and expectations, for both customers and internal staff
- Collaborate with technical support teams in other Salesforce Clouds as needed
- Identify situations where professional services may be warranted
- Follow established support processes and procedures
- Identify improvements for improved customer experience
- Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
- May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
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Note:
- We operate 24×7 which can involve working during one of the below shifts determined as per business need and also have a non-standard work week.
While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri) - AMER hours (Eastern Standard Time – 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwards
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How to Apply for SalesForce Recruitment 2024:
Interested and eligible candidates can apply for the SalesForce Recruitment 2024 online via the provided link.
Apply Now: Link
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