QuickLaunch Careers 2020 Hiring Freshers As Technical Support Engineer of Any Degree Graduates
QuickLaunch Careers 2020: QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. More than 500 institutions and companies such as Jenzabar, Unifyed, OculusIT, New Mexico State University, Colorado Community College System.
Company Name: QuickLaunch
Job Profile: Technical Support Engineer
Work Location: Gurgaon
Experience Level: 0 – 2 Years
Latest Upcoming off Campus Drive: Apply ASAP
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Eligibility for QuickLaunch Careers 2020:
- Overall 0 – 2 years of relevant experience.
- Knowledge and experience in MIS reporting, MS Office, CW Tool.
- Self-starter, driven, productive and works well under pressure.
- Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.
- Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education
- Ensure tickets are getting dispatched and addressed within SLA’s
- Set-up, manage and coordinate client calls for the team
- Ensure coordinating with inter, intra teams and clients to setup activities and calls as required
- Share required data for management reporting with defined frequency; daily, weekly and monthly
- Assign problems/tasks to tech support specialists
- Regularly review and analyze the service boards and follow-up with inter team and client
- Analyze situations and determine resources needed to solve them
- Make decisions quickly, often with limited information
- Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions
- Ensure ongoing training for tech support staff; \; maintain and analyze training records
- Review daily priorities and take appropriate action to ensure results are achieved
- Availability for support in Non-Business Hours as and when needed
- Liaison with the internal functions including Customer Success, product management, product engineering and other service functions
- Work on preparing monthly roster, on call roster
- Work on collating the data required for on call reports
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