PTC Off Campus Freshers 2022 Hiring As Associate Engineer of Any Degree Graduate

PTC Off Campus Freshers 2022 Hiring As Associate Engineer of Any Degree Graduate

PTC Off Campus Freshers 2022: PTC Inc. is an American computer software and services company founded in 1985 and headquartered in Boston, Massachusetts. The global technology company has over 6,000 employees in across 80 offices 30 countries, 1,150 technology partners and over $1bn in revenue.

Company Name: PTC Inc.

Company Website: PTC

Wikipedia: PTC Wiki

Position: Technical Support Engineer, Associate

Degree Needed: B.E/B.Tech

Passout Batch: 2019/2020/2021

Job Location: Pune

Experience Level: 0 – 2 Years

Package: Best In Industry

Jobs By Location And Passout Year:

Must-Have Skills

• Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
• 0-3 years experience in a similar support services or software development field i.e. hands-on/practical/business environment that utilizes technical and soft skills
• Object-oriented programming background using Java
• Strong verbal and written English communication skills

Job Description:

• Job Description of the position provides technical assistance to customers, investigate thoroughly on the issues reported for PTCs products, and address related questions. Guide or provide general best practices following quality management procedures.
• Utilize PTCs case management tool to log issues, track associated status, and related activities following the Service level targets.Create, improve and publish knowledge articles for re-use by PTC customers, employees, and other relevant stakeholders Opportunities to train, mentor, as well as participate in training programs. The candidate must demonstrate a willingness to be proactive as well as to be independent in order to take new challenges and initiatives
• Identify and recommend product and support training opportunities for the support team

Your Day-to-Day:

• Provide support services to assist customers and field staff with the configuration and troubleshooting of PLM applications or solutions like Windchill.
• Opportunities to train, mentor, as well as participate in continuous training programs
• Build the expertise of PLM applications like Windchill & FlexPLM
• Strong mindset towards following the ISO 9001:2015 and Quality management procedures provided by the organization
• Creating software configurations, replicating issues using cloud or on-premise environments, troubleshooting, investigation of technical problems, and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to the customer
• Utilize PTC’s case management tool to log issues and track associated statuses and related activities.
• Create and publish knowledge articles for re-use by PTC customers and employees
• Collaborate with other offices worldwide to provide first-class Support for mission-critical customers

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