PTC Hiring Drive 2023 for Freshers as Product Analyst of Any Degree Graduate

PTC Hiring Drive 2023 for Freshers as Product Analyst of Any Degree Graduate

PTC Hiring Drive 2023: PTC Inc. is an American computer software and services company founded in 1985 and headquartered in Boston, Massachusetts. The global technology company has over 6,000 employees in across 80 offices 30 countries, 1,150 technology partners and over $1bn in revenue.

Company Name: PTC Inc.

Company Website: PTC

Wikipedia: PTC Wiki

Position: Product Analyst

Degree Needed: B.E/B.Tech/M.E/M.Tech/M.Sc/MCA

Passout Batch: 2020/2021/2022

Job Location: Pune

Experience Level: 0 – 2 Years

Package: Best In Industry

Jobs By Location And Passout Year:

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Must-Have Skills:

• Minimum Bachelor/ Master (B.E, M.E, B.Tech, M.Tech) in / Comp Science, E&TC or relevant stream, masters in computer application or related field.   (MCA, MCS)
• Fresher or 1 years of experience in support profile (Windchill or other enterprise level software)
• Strong written and verbal communication skills

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Your Role:

You will be responsible for providing efficient and professional support to PTC’s Global customers during Indian hours by applying product knowledge on PTC’s PLM product – Windchill with increasing autonomy for clarifying, troubleshooting, communicating, and documenting solutions for medium to advanced customer issues. Also responsible for active participation in contributing and evolving the PTC Knowledgebase by authoring technical articles by capturing best practices, troubleshooting methodologies, and resolution.

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Your Day-to-Day:

• Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issues with Windchill Products.
• Provide a customer-centric service through their understanding of the customers’ issue, knowledge of PTC products, and comprehension of Support Services processes.
• Developing expert-level knowledge of the Windchill installation and functionality issue and keeping PTC Knowledgebase evolved
• Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems, and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customers.
• Focus on own professional development and occasional teaching or mentoring of other team members. With increasing experience and providing valuable input to Technical Support projects and/or functional teams.
• Assist in the creation and implementation of technical training and documentation related to the above topics Collaborate with other offices worldwide to provide first-class support for mission-critical customers

Apply Now: Click here

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