PowerSchool Off Campus Drive 2023 Hiring Freshers for Associate Technical Support Engineer
PowerSchool Off Campus Drive 2023: At PowerSchool, we believe in the simple truth that every student deserves the best opportunities in life. That’s why our mission is to power the education ecosystem with unified technology that helps educators and students realize their potential, in their way. From the front office to the classroom to the home, PowerSchool helps schools and districts efficiently manage instruction, learning, grading, attendance, assessment, analytics, state reporting, special education, student registration, talent, finance, and HR.
Company: PowerSchool
Website: PowerSchool
Job Profile: Associate Engineer
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Work Location: Bangalore
Experience Level: 0 – 2 Years
Package: As Per IT Standards
Jobs By Location And Passout Year:
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| Mumbai | Coimbatore | Noida |
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| 2017 Batch | 2020 Batch | 2023 Batch |
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Qualifications include:
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
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Responsibilities:
Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
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