Looking for Jobs in PhonePe? If Yes, here you will get complete details about PhonePe Jobs 2023 and PhonePe Hiring Process 2023 are mentioned below
About the Company: PhonePe is an Indian digital payments and financial services company headquartered in Bangalore, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016. The detailed Eligibility and Job Description of PhonePe Careers 2023 are given below
Company Name: PhonePe
Official Site: PhonePe
Wikipedia: PhonePe Wiki
Positions: Process Designer
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Job Location: Bangalore
Package: As Per IT Standards
Experience Level: 0 – 1 Year
Jobs By Location And Passout Year:
| Pune | Hyderabad | Delhi |
| Mumbai | Coimbatore | Noida |
| Bangalore | Chennai | Off Campus |
| Nagpur | Gurgaon | Walk In |
| 2015 Batch | 2018 Batch | 2021 Batch |
| 2016 Batch | 2019 Batch | 2022 Batch |
| 2017 Batch | 2020 Batch | 2023 Batch |
Educational Qualification & experience:
- Education – Graduate in any stream
- Candidates with relevant experience of 1 to 2 years preferred
Ideal Candidate:
- Should be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused on customer experience, automation with a measurable business impact.
- Should display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them.Â
- Should be able to synthesize quantitative & qualitative data to derive subject matter expertise and provide relevant insights to stakeholders – business teams, product and engineering leadership.
- Have good interpersonal and communication skills. Be able to multitask and prioritize basis impact.
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The Role:
- Pursue extensive ticket analysis, gather merchant insights and identify possible failure points for process which lead to issues and subsequent tickets.
- Own end to end experience for merchant journey interactions by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner
- Basis opportunities identified, look for ways for effective resolution of issues encountered. Design the end to end process to intake merchant issues, acknowledge and research to identify the root cause to eventually resolve it to closure.
- Once established, automate the process by leveraging various communication and automation platforms. Structure and implement strategic reviews/metrics analysis/VOC analysis, and benchmark to optimize existing processes by deploying design thinking.
- Drive stakeholder engagement across Product, Operations, Category and internal CX teams for all process and CX related requirements which help in better, faster resolution and merchant experience.
- Drive process mapping, SOP documentation, BOT and IVR flow design while monitoring metrics and platform health.
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