Oracle Careers 2024 Hiring Cloud Support Engineer

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Oracle Recruitment Drive 2024
Oracle Recruitment Drive 2024

Oracle Careers 2024: Oracle Careers 2024 is excited to announce openings for Cloud Support Engineers. Join our dynamic team and provide top-tier support for Oracle’s innovative cloud solutions. As a Cloud Support Engineer, you will resolve complex technical issues, assist clients in optimizing their cloud environments, and work closely with Oracle’s expert developers. This role offers a unique opportunity to enhance your technical expertise, contribute to cutting-edge projects, and grow your career with a global technology leader. Apply now to become part of Oracle’s mission to transform the cloud industry!

About Oracle:

Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas, United States.Oracle is renowned for its comprehensive database management systems, cloud engineered systems, and enterprise software products, particularly its own brands of database management systems. As a pioneer in the field of business software and hardware systems, Oracle has played a pivotal role in the digital transformation of businesses around the world.

Oracle Careers 2024:

Company Name: Oracle LLC Corporation

Company Website: Oracle

Wikipedia: Oracle Wiki

Job Role: Cloud Support Engineer

Qualification: B.E/B.Tech/M.E/M.Tech

Batch Eligible: 2023/2024

Work Location: Bangalore India

Experience Level: 0 – 1 Year

Job Description of Oracle Careers:

  • Technical and Account related Assistance: Provide timely and accurate technical and account related assistance to customers using our cloud services through a chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
  • Solve: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions !
  • Customer Engagement: Develop positive relationships with customers by delivering outstanding customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
  • Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, standard methodologies, and fix steps to assist customers and fellow team members.
  • Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
  • Feedback Loop: Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with multi-functional teams to enhance the user experience.
  • Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.

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Qualifications:

  • Technical Background: A bachelor’s degree in computer science, information technology, or a related field is preferred (or) relevant experience with any bachelor’s degree.
  • Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
  • Customer-Centric: A passion for delivering outstanding customer experiences. Patience, empathy, and a customer-first demeanor are essential.
  • Time Management: Excellent time management skills with the ability to balance multiple customer interactions simultaneously while maintaining a high level of responsiveness.

Responsibilities:

  • Technical and Account related Assistance: Provide timely and accurate technical and account related assistance to customers using our cloud services through a chat-based communication channels. Address a wide range of inquiries, from basic usage questions to complex technical issues.
  • Fix: Investigate and diagnose technical issues reported by customers, following established protocols and guidelines in KM. Collaborate with customers, support and service teams to identify root causes and recommend effective solutions.
  • Customer Engagement: Foster positive relationships with customers by delivering exceptional customer service and support. Understand their needs, empathize with their challenges, and maintain a professional and courteous demeanour throughout interactions.
  • Knowledge Base: Contribute to the creation and maintenance of an up-to-date knowledge base. Document common issues, solutions, standard methodologies, and fix steps to assist customers and fellow team members !
  • Continuous Learning: Stay up-to-date with the latest developments in cloud technologies, product updates, and industry trends. Participate in training sessions to expand your technical knowledge and customer service skills.
  • Feedback Loop: Provide feedback to the service teams regarding customer problems, feature requests, and areas for improvement in our cloud services. Collaborate with multi-functional teams to enhance the user experience.
  • Metrics and Reporting: Maintain accurate records of customer interactions, including issues resolved, response times, and customer satisfaction ratings. Provide regular reports and insights to support team leads and management.

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How to Apply for Oracle Careers 2024?

Interested and eligible candidates can apply for the Oracle Careers 2024 online via the provided link.

Apply Now: Link

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