Nymble Careers 2022 Hiring Freshers as Trainee of Any Degree Graduate
Nymble Careers 2022: Nymble is an early-stage food robotics company trying to redefine the future of home cooking globally. We believe that the future of eating is eating at home, and we’re building that future with our brainchild, Julia – a Smart Kitchen Robot. Julia sits on your kitchen top and cooks fresh nutritive food for you at the tap of a button, tailored to your taste – without you having to put in the time or effort. Getting a good meal on the table shouldn’t be a hassle for anyone, and we’re trying to solve that problem at Nymble by analyzing user insights, and perfecting our tech, day in, day out.
Company Name: Nymble
Company Website: Nymble
Job Profile: Customer Success – Graduate Trainee
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Work Location: Bangalore
Experience Level: 0 – 2 Years
Salary: As Per IT Standards
Jobs By Location And Passout Year:
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- Any Graduate or current students about to graduate in the next 1-2 months.
- Exceptional English communication with clear diction – the experience of supporting US-based customers/clients is a plus
- Should understand the product Ins and Outs and be able to communicate the same effectively
- Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible
- Should be process-driven, an effective communicator, and appreciate a dynamic work environment
- Patience, empathy, strong interpersonal & relationship building skills
- Willingness to work on US timings (10 pm to 7 AM IST)
What will my work responsibilities look like if I join Nymble?
In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –
- Vetting and speaking to potential beta customers through relevant scoring mechanisms to build the pipeline of Beta customers for our product.
- Communicate with our signups/leads based out of the USA and guide them through the next stages of the process towards pre-booking the device.
- Manage all customer-centric communication channels – apps & website chat flows while maintaining process metrics
- Handle customer concerns & requests – direct them towards appropriate solutions/alternatives and follow up with cross-functional teams to ensure customer satisfaction.
- End to End ownership of customer relationships. This is an external-facing role where you shall be in direct touch with our Beta trial customers based in the USA
- Effectively manage the customer lifecycle pipeline through CRMs tools.
- Ensure streamlining, identifying any roadblocks in processes, and communicate to management
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