Mphasis Careers For Freshers 2020 Off Campus Drive Hiring Freshers As Technical Support Associate of Any Degree Graduates

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Mphasis Campus Recruitment 2022
Mphasis Campus Recruitment 2022

Mphasis Careers For Freshers 2020 Off Campus Drive Hiring Freshers As Technical Support Associate of Any Degree Graduates

Mphasis Careers For Freshers 2020: Mphasis is an IT services company based in Bangalore, India. The company provides infrastructure technology and applications outsourcing services, as well as architecture guidance, application development and integration, and application management services.

Company Name: Mphasis

Website: Mphasis

Wikipedia: Mphasis Wiki

Position: Technical Support Associate

Work Location: Pune

Degree Needed: B.Sc/B.Com/BBA/BCA

Passout Year: 2018/2019

Salary: Not Disclosed

Experience Required: Freshers

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Qualification:

  • Any Graduate Fresher ( Except B.E & B.Tech) 

Job Responsibilities:

  • Respond to customer queries via inbound calls within defined SLA’s
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines
  • Update users about request status and close request when users are satisfied with solutions
  • Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
  • Remote desktop troubleshooting
  • Escalate complex incidents / requests to upstream technical groups

Should be comfortable for:

  • 5 days working
  • 2 Rotational weekly offs
  • 9 Hours Login ( With 1 Hour Break )
  • Excellent command on English (Verbal and Written)

 Other Benefits:

  • Pick up and Drop
  • Global Standards work environment
  • Proper Desk job
  • Performance linked incentives

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