Mindtree Careers 2022 Hiring Freshers as Service Desk Engineer of Any Degree Graduate

Mindtree Careers 2022 Hiring Freshers as Service Desk Engineer of Any Degree Graduate

Mindtree Careers 2022: Mindtree is a digital transformation and Technology service-oriented company that delivers its services from ideation to execution. It was founded in the year 1999 and now has more than 19,000 employees around the globe. It is headquartered in New York and Banglore. It provides services are in the areas of e-commerce, mobile applications, cloud computing, digital transformation, data analytics, EAI, and ERP and testing. It has more than 340 enterprise clients and 43 offices in 17 countries.  

Company Name: Mindtree

Company Website: Mindtree

Wikipedia: Mindtree Wiki

Position: Service Desk Engineer

Degree Needed: B.E/B.Tech

Passout Batch: 2019/2020/2021

Job Location: Bangalore

Salary: Best In Industry

Experience Level: 0 – 2 Years

Jobs By Location And Passout Year:

Experience Needed:

• Experience in the IT industry with specific focus on customer and End User facing Enterprise Technical Support / Application Support engagements

Role Description:

• Providing 24/7 single point of contact enterprise support for APAC, EMEA and AMER customer in an SLA bound workspace
• Providing SOP based resolutions and managing escalated tickets where applicable
• Handling Priority or Key customers on a regular basis and providing technical support
• Create documentation and perform analysis on shift-left candidates and top volume drivers
• Lead resolution efforts and coordinate with 3rd parties directly
• Ensure tickets documentation, categorization and classification are precise
• Managing entire ticket lifecycle reported across ticketing tool, emails, chat and telephony sources
• Managing shift-handovers and passing on consistent updates within the team and outside the team

Apply Link: Click here

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