Microsoft Career Drive For Freshers 2024 Hiring Technical Support Engineering Apprentice
About Microsoft:
Microsoft Corporation is an American multinational corporation and technology company headquartered in Redmond, Washington. Microsoft’s best-known software products are the Windows line of operating systems, the Microsoft 365 suite of productivity applications, and the Edge web browser.
Company Name: Microsoft
Website: Microsoft
Wikipedia: Microsoft Wiki
Job Role: Technical Support Engineering Apprentice
Qualification: B.E/B.Tech
Passout Year: 2025
Job Location: Bangalore, India
Experience Level: Freshers
Salary: Best In Industry
Job Overview:
Join our community and explore your passions while doing your best work at Microsoft alongside other apprentices from around the country. This opportunity allows you to bring your aspirations, talent, potential, and excitement for the journey ahead.
As a Technical Support Engineering Apprentice, you will undergo Technical Foundation Trainings on Microsoft Products, learn effective communication in a dynamic customer service environment, and prepare to provide technical support to customers, partners, field engineers, and other product support personnel. Your responsibilities will include diagnosing, troubleshooting, repairing, and debugging complex computer systems, networked and/or wireless systems. You will perform troubleshooting and related analysis, escalate issues as appropriate, or serve as the escalation point for highly complex issues.
At Microsoft, apprentices work on real-world projects in collaboration with teams across the globe, while having fun along the way. You will be empowered to build a community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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Qualifications:
- Eligibility criteria – Students pursuing their B.E. or B.Tech in circuital branches with a YOP 2025 without any active backlogs are eligible to apply.
Preferred Qualifications (PQs):
- English Language: fluent in reading, writing, and speaking
Responsibilities:
- Identify and categorize IT service requests and incidents, ensuring accurate logging and tracking using the organization’s incident management tools.
- Analyze specific client agreements, Service Level Agreements (SLA), and management plans.
- Identify the latest changes, procedures, and practices related to service requests and obtain sufficient information from customers to understand the nature of the problem.
- Implement and adhere to service level agreements (SLAs) by logging tickets, capturing incident details, and ensuring timely resolution.
- Perform initial diagnosis of issues based on customer-provided information and implement appropriate solutions.
- Install, configure, and maintain a variety of software tools and applications, including MS Office, databases, and CRM systems.
- Utilize remote troubleshooting tools to resolve technical issues and provide support to endusers.
- Engage in continuous learning and development, staying updated with the latest industry practices and technologies.
- Access the organization’s knowledge base to identify solutions and workarounds for service requests and incidents.
- Demonstrate essential communication methods in line with gender inclusiveness and PwD sensitivity.
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How to Apply for Microsoft Career Drive For Freshers 2024?
Interested and eligible candidates can apply for the Microsoft Career Drive For Freshers 2024 online via the provided link.
Apply Now: Link
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