Infosys Off Campus Drive 2024: Hiring for Technology Support Specialist
Infosys Off Campus Drive 2024: Infosys’ Off Campus Drive for 2024 presents a fantastic opportunity for aspiring professionals to join as Technology Support Specialists. This role is a stepping stone into the world of IT services, ideal for individuals passionate about providing technical support and solutions. At Infosys, Technology Support Specialists will be integral in troubleshooting, maintaining, and enhancing various IT systems and applications. The position offers an in-depth exposure to cutting-edge technologies and the chance to solve complex technical challenges. Infosys is known for its commitment to innovation, quality, and employee development, making it an ideal workplace for those eager to advance their technical skills and contribute to a leading global provider of next-generation consulting, technology, and outsourcing solutions.
Company Website: Infosys
Wikipedia: Infosys Wiki
Job Profile: Technology Support Specialist
Qualifications: B.E/B.Tech/B.Com/M.com/BBA/MBA
Batch Eligible: 2020/2021/2022
Work Location:Â Bangalore
Salary: Best In Industry
- Min 2+ / 3 years relevant experienced technical support.
- Experience in Voice / Chat and email Support (US client).
- Strong customer service & Handling skills.
- Excellent written and verbal communication skills. (Language/Grammar Proficiency).
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
- Familiarity with ServiceNow Ticketing tool.
- Knowledge of common technical troubleshooting tools and techniques.
- Knowledge of ITIL Framework is Required
Responsibilities:
- Answer phone calls / emails, and chat messages from clients regarding technical issues.
- Troubleshoot software and hardware problems.
- Escalate complex issues to the appropriate team members.
- Document all customer interactions in the ticketing system.
- Stay up to date on the latest technical developments.
- Provide excellent customer service.
Apply Before the link Expires.
Apply Now: Link
Note: Shortlisted candidates will receive an email/call for the further interview process.
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