Infosys Hiring 2023 Freshers as Service desk of Any Degree Graduate
Infosys Hiring 2023 Freshers: Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively.
![Infosys Hiring 2023](https://jobs.cybertecz.in/wp-content/uploads/2021/05/image-1.png?x14615)
Company Name: Infosys
Company Website: Infosys Official Site
Wikipedia: Infosys Wiki
Position: Service Desk
Degree Needed: B.E/B.Tech/M.E/M.Tech/M.Sc/MCA
Passout Year: 2020/2021/2022
Job Location: Bangalore, Pune
Salary: Best In Industry
Experience Level: 0 – 1 Year
Jobs By Location And Passout Year:
Pune | Hyderabad | Delhi |
Mumbai | Coimbatore | Noida |
Bangalore | Chennai | Off Campus |
Nagpur | Gurgaon | Walk In |
2015 Batch | 2018 Batch | 2021 Batch |
2016 Batch | 2019 Batch | 2022 Batch |
2017 Batch | 2020 Batch | 2023 Batch |
Job description:
Customer Service:
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Communication scale – CEFR :: B1, C1, C2
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem-solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customers time
- Good time management, ensuring all contacts with customers add value
- Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune
Service Desk:
- Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
- Excellent communication skills CEFR :: B1, C1, C2.
- Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
- Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
- Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
- Knowledge of Incident Management lifecycle.
- Aware of current role SLA and Metrics handled.
- Talents should be based out of Bangalore or Pune.
- Work from Office is mandatory, No option of hybrid and WFH.
Interview details
- Interview Time: 10 AM till 12.30 PM
- Interview Date: 2nd December 2022
Interview Venue:
JP Nagar, Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078
Landmark: Near Sindoor Convention Hall
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