Infosys Hiring 2023 Freshers as Service desk of Any Degree Graduate

Infosys Hiring 2023 Freshers as Service desk of Any Degree Graduate

Infosys Hiring 2023 Freshers: Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively.

Company Name: Infosys

Company Website: Infosys Official Site

Wikipedia: Infosys Wiki

Position: Service Desk

Degree Needed: B.E/B.Tech/M.E/M.Tech/M.Sc/MCA

Passout Year: 2020/2021/2022

Job Location: Bangalore, Pune

Salary: Best In Industry

Experience Level: 0 – 1 Year

Jobs By Location And Passout Year:

Job description:

Customer Service:

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Communication scale – CEFR :: B1, C1, C2
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem-solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office is mandatory and no option of hybrid, work from home talent should be based out of Bangalore or Pune

Service Desk:

• Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
• Excellent communication skills CEFR :: B1, C1, C2.
• Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BIOS
• Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Talents should be based out of Bangalore or Pune.
• Work from Office is mandatory, No option of hybrid and WFH.

Interview details

• Interview Time: 10 AM till 12.30 PM
• Interview Date: 2nd December 2022

Interview Venue:

JP Nagar, Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078

Landmark: Near Sindoor Convention Hall

Apply Link: Click here

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