Infosys Careers 2024 Hiring Senior Process Executive
About Infosys:
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
Company Name: Infosys
Company Website: Infosys
Wikipedia: Infosys Wiki
Job Profile: Senior Process Executive
Qualifications: Any Graduates
Batch Eligible: 2023/2024
Work Location: Pune, India
Work Experience: 0 – 1 Year
Salary: Best In Industry
Job Description:
- Process Executive /Sr process executive /Process specialist ( as per experience ) :Location: Pune :Employment Type
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Preferred Qualifications:
- Any Graduate – Additional certifications in customer service/upskilling
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts – 100% WFO , no hybrid
Educational Requirements:
- Bachelor of Arts
Key Responsibilities:
- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
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How to Apply for Infosys Careers 2024?
Interested and eligible candidates can apply for the Infosys Careers 2024 online via the provided link.
Apply Now: Link
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