Infosys Careers 2024 Hiring Senior Process Executive

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IInfosys Careers 2024
Infosys Careers 2024

Infosys Careers 2024 Hiring Senior Process Executive

About Infosys:

Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.

Company Name: Infosys

Company Website: Infosys

Wikipedia: Infosys Wiki

Job Profile: Senior Process Executive

Qualifications: Any Graduates

Batch Eligible: 2023/2024

Work Location: Pune, India

Work Experience: 0 – 1 Year

Salary: Best In Industry

Job Description:

  • Process Executive /Sr process executive /Process specialist ( as per experience ) :Location: Pune :Employment Type

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Preferred Qualifications:

  • Any Graduate – Additional certifications in customer service/upskilling

Must to adhere and non-negotiables:

  • Excellent in communication
  • Need to work on US shift timings.
  • Need to complete specific and dedicated training programs set by the client.
  • 24*7 , flexible shifts – 100% WFO , no hybrid

Educational Requirements:

  • Bachelor of Arts

Key Responsibilities:

  • Provide first-level resolution to the customers
  • Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
  • Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
  • Build rapport with customers through active listening, effective communication, and attention to detail.
  • Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
  • Document and track customer interactions and technical issues in the service management system.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
  • Participate in ongoing training and upskilling programs to enhance technical and customer service skills.

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How to Apply for Infosys Careers 2024?

Interested and eligible candidates can apply for the Infosys Careers 2024 online via the provided link.

Apply Now: Link

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