Infosys Careers 2020 Off Campus Drive Hiring As Service Desk Agent of Any Degree Graduates
Infosys Careers 2020: Infosys is a global leader in technology services and consulting. We enable clients in 45 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively.
Company Name: Infosys
Company Website: Infosys Official Site
Wikipedia : Infosys Wiki
Position: Service Desk Agent
Degree Needed: B.E/B.Tech/B.Sc/BCA/B.Com
Passout Year: 2017/2018/2019
Job Location: Pune
Experience Level: Freshers
Salary: Best In Industry
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Eligibility:
- Technical knowledge/expertise to support technical help related queries and trouble shooting.
- Technical/troubleshooting knowledge of mobile operating systems (iOS, Andrioid, Windows)
- Minimum 1 year experience in a L1 desk / tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc. Printer Configuration etc.
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Skills Needed:
- Communication and cutomer service
- Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
- Display Ownership and accountability
- Quickly build trust and confidence with customer
- Own and resolve customer issues efficiently, effectively and empathetically
- Excellent comprehension and articulation skills
- Excellent communication skills verbal and written
- Demonstrate positive attitude
- Willingness to learn and open to feedback
- Helpful
- Patience and perseverance
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