Infor Off Campus Drive 2024 Hiring Associate IT Support Specialist
About Infor:
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
Company Name: Infor
Website: Infor
Wikipedia: Infor Wiki
Job Profile: Associate IT Support Specialist
Degree Needed: B.E/B.Tech/M.E/M.tech
Passout Batch: 2023/2024
Work Location: Hyderabad, India
Salary: Best In The Industry
Experience Level: 0 – 1 Year
Job Description:
An IT Support Engineer Associate provides support to all Infor users globally. This support will include remote assessment and resolution of problems, service request completion, proper routing and escalation of issues in the organization and in general a contribution to the successful use of Information Technology at the company.
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Basic Qualifications:
- GSD IT Support Engineer Associate Scope:
- Windows OS (installation, upgrade, troubleshooting)
- MacOS (installation, upgrade, troubleshooting)
- Network connectivity and VPN (configuration and troubleshooting)
- Office365 (installation, configuration, troubleshooting)
- Exchange (mail account / distribution list / group mailbox setup, configuration)
- Active Directory (account setup, group membership)
- File Share (access and troubleshooting)
- Server (windows OS patching, security remediation, troubleshooting)
- Security (virus/malware cleanup, remediation)
- Software (procurement, deployment, installation, troubleshooting)
- Applications (account setup, configuration, troubleshooting)
- Mobile Device (connectivity / MFA / InTune setup, troubleshooting)
Preferred Qualifications:
- Preferred at least 3 years work experience as an IT Support Engineer
- Excellent oral and written English communication skills
- With technical writing skills to create Knowledge Base articles and documentations
- Problem solving and analytical skills
- Participate in projects within various functional areas of IT
- Provide expert recommendation during systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs
- Able to research, assess and drive technology innovations and trend
- Able to qualify new technologies for BAU suitability.
- Minimum of 3 years technical knowledge of concepts and principles in respective industry or discipline.
- Problem solving and analytical skills.
- Ability to bring up new technology, ability to learn and utilize with minimal training.
- Industry certifications related to technology supported.
- In-depth understanding of different technology related to the services to be supported.
- Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe
- Excellent English verbal and written communication skills.
- Experience on ITIL framework specifically Incident management, change management and problem management.
- Experience in Cloud Computing
Essential Duties:
- Assisting the Global IT support team to deliver a world class service to all internal customers.
- Provide support to global Infor users via phone, email and remote session.
- Perform hardware/software installation, diagnose and troubleshoot issues.
- Application account setups
- Proper routing and escalation of issues in the organization
- Evaluation, installation, troubleshooting of network, email and virus issues.
- Ensuring tickets are updated and resolved in a timely manner.
- Providing support on mobile phones (Android & Apple)
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How to Apply for Infor Off Campus Drive 2024?
Interested and eligible candidates can apply for the Infor Off Campus Drive 2024 online via the provided link.
Apply Now: Link
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