IBM Recruitment 2021 Hiring Freshers as Technical Support Associate of Any Degree Graduate

IBM Recruitment 2021 Hiring Freshers as Technical Support Associate of Any Degree Graduate

IBM Recruitment 2021: IBM Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.

Company Name: IBM

Company Website: IBM

Wikipedia: IBM Wiki

Job Role: Technical Support Associate

Qualification: B.E/B.Tech

Passout Year: 2018/2019/2020

Experience Level: 0 – 2 Years

Work Location: Bangalore

Salary: Best In Industry

Jobs By Location And Passout Year:

Required Technical and Professional Expertise:

• Minimum 0-2 years of experience in IT Industry
• Proficient to ensure customer issues are resolved in the most timely and effective manner possible
• Demonstrable ability to handle various tasks or projects with changing priorities.
• Experience to utilize available time efficiently in order to achieve effective and efficient results
• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Ability to identify basic hardware parts and aware of basic hardware concepts
• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
• Questioning skills /probing skills, as relevant to the issue and level of the caller.
• Find opportunity and implement process improvements
• Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Expertise:

• Ability to work well in a fast-paced environment
• Awareness of basic networking concepts and technologies.
• Ability to meet a set of defined account agent productivity measurement
• Willingness to work in shifts as needed
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications

Responsibilities of IBM Recruitment 2021:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
• Providing remote Infrastructure support delivery and performing problem cause analysis
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution
• Providing direct technical assistance to customers via phone, email, and chat.

Apply Link: Click Here

Technical Interview Questions of IBM: Click here

HR Interview Questions of IBM: Click here

How To Write Resume For Getting Shortlisted In IBM: Click here

If You Want To Get More Daily Such Jobs Updates, Career Advice Then Join the Telegram Group From Above Link Also Press Red Bell Icon At The Left Side of Page To Subscribe our Updates.

Wipro Elite NLTH 2021 Registration has been Started: Click here

Accenture Hiring Freshers of Package 4.5 LPA Across India: Click here

Why You’re Not Getting Response From Recruiter?: Click here

Top 5 High Salary Jobs in India IT Sector 2020: Click here

How To Get a Job Easily: Professional Advice For Job Seekers: Click here

A Leadership Guide For How To Win Hearts and Minds: Click here

COVID-19 Live Tracker India & Coronavirus Live Update: Click here

Career Tips for Freshers: Top 7 Hacks To Land Your Target Job: Click here

Top 5 Best Indian Car Launches In December ahead: Click here

Feel Like Demotivated? Check Out our Motivation For You: Click here

Top 5 Best Mobile Tracking App in 2021 For Mobile & PC: Click here

5 Proven Tips For How To Look Beautiful and Attractive: Click here

Home Workouts During The Lockdown For Fitness Freaks: Click here

PUBG will be soon launched Registered as an Indian Company: Click here