IBM Off Campus Drive 2020 Hiring Freshers As Technical Support Associate of Any Degree Graduates
IBM Off Campus Drive 2020: IBM Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.
Company Name: IBM
Company Website: IBM
Wikipedia: IBM Wiki
Job Role: Technical Support Associate
Passout Year: 2018/2019/2020
Experience Level: 0 – 2 Years
Work Location: Across India
Salary: Best In Industry
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Required Technical and Professional Expertise:
- 0 – 2 years of experience in Technical Support Associate role
- Experience to manage urgent customer issues are resolved in the most timely and effective manner possible
- Ability to work well in a fast-paced environment
- Expertise to handle various tasks or projects with changing priorities.
- Proficient in time management and prioritization skills
- Ability to utilize available time efficiently in order to achieve effective and efficient results
- Knowledge to assemble a complete and accurate problem/symptom description of reported issues.
- Working experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- In-depth experience to listen to and work with customers in real-time to resolve issues.
Preferred Technical and Professional Expertise:
- Knowledge in commercially standard software applications and major desktop operating systems.
- Awareness of basic networking concepts and technologies.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find an opportunity and implement process improvements
- Ability to meet a set of defined account agent productivity measurement
- Flexibility around working in shifts
Job Role and Responsibilities:
As Technical Support Associate, you are responsible for configuring, managing, and installing VMware vcenter, Update Manager, vsphere 6.x, vROPS, DVS, Exsi patching and VM creation, Issue resolution, set up new infrastructure.
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- Performing installation, implementation, customization, operation, recovery and performance tuning.
- Deep knowledge and experience virtual environment administration (based on VMware technology/ Microsoft Hyper V).
- Craft a service performance, usage report and respond to issue requests.
- Support day to day L2 VMware Servers issues.
- Carry out DHCP Administration and collect all the required information as per the compliance checklist and remediate the reported vulnerabilities.
- Confirmed hands on Experience of network protocol (TCP/IP). Provide recommendations to improve virtual infrastructure, and address/lead critical issues and root cause analysis.
- Consistent track record in the implementation and execution of documented support processes and can direct others in same.
- Demonstrable experience in raising changes, attending calls, Coordinate with various service lines, execute the change, document. Maintains and monitors servers and its performance.
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