Looking for Jobs in IBM Kyndryl? If Yes, here you will get complete details about IBM Kyndryl Recruitment 2023 & IBM Kyndryl eligibility criteria and IBM Kyndryl Hiring Process 2023 are mentioned below
About the Company: Kyndryl Holdings, Inc. is an American multinational information technology infrastructure services provider that designs, builds, manages and develops large-scale information systems. The company was created from the spin-off of IBM’s infrastructure services business.
Company: Kyndryl Holdings, Inc
Wikipedia: Kyndryl Wiki
Position: Associate Customer Service Representative
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Job Location: Gurgaon
IBM Kyndryl Salary: Best In Industry
Experience Level: 0 – 2 Years
Pay After Placement, 100% Assured Job Opportunity Program With CTC Upto 12 LPA: Register Now
Required Technical and Professional Expertise:
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Freshers are also considered.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts.
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Preferred Technical and Professional Experience:
- Windows 10 troubleshooting, excellent communication skills and also customer service skills
Training & Placements For B.E/B.Tech Students & Graduates, Book a Free Demo: Register Now
Your Role and Responsibilities:
- Advises and guides the client regarding the use of a broad range of products, offerings, and services.
- Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.
- Using technical resources and tools, they support the client by answering questions and responding to client requirements.
- They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
- They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
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