IBM India Careers 2022 Hiring Freshers as Support Engineer of Any Degree Graduate
IBM India Careers 2022: IBM Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry.
Company Name: IBM
Company Website: IBM
Wikipedia: IBM Wiki
Job Role: L1/L2 Support Engineer
Passout Year: 2019/2020/2021
Work Location: Chennai
Experience Level: 0 – 2 Years
Salary: Best In Industry
Jobs By Location And Passout Year:
|2015 Batch||2018 Batch||2021 Batch|
|2016 Batch||2019 Batch||2022 Batch|
|2017 Batch||2020 Batch||2023 Batch|
Required Technical and Professional Expertise:
- IT background degree
- Great communication and organizational skills
- Hardworking, Work and Communication under pressure/ client focus,
- User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers,
- Good analytical skills, Ability to learn fast the application logic and system functionalities,
- Ability to translate user requirements base on tool capabilities,
- Ability to drive and deliver e2e task,
- Fluent English spoken and written,
- Flexibility, Time management, Detail oriented, Excel \\Advanced level.
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Preferred Technical and Professional Expertise:
- Potential to grow into more technical role
- Ticket management experience (Service Now)
- Support experience
- Access management experience
- No coding skills required but nice to have SQL, DB2, JSON, Java. Agile methodology
Your Role and Responsibilities:
- AccessHub project in IBM is one of the key initiatives, it brings “who has what” data into a single location.
- AccessHub is a milestone in online access, security and control for IBMers.
- The AccessHub initiative, sponsored and directed by the office of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise.
- In context of AccessHub strategy, the global support team will be in 3 strategic geographies (Mexico, Slovakia, India) to provide 24/7 support.
- We also manage sev 1 incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.
- We collaborate globally and encourage innovation and automated solutions like Chatbot that automatically responds to user questions acting as level 1 support or Service
- Now ticketing tool solution to internally and externally simplify and unify the support process while obtaining relevant measurements for continuous improvement.
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