IBM Careers Off Campus Drive Hiring Freshers As Technical Support Associate of Any Degree Graduates
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Company Name: IBM
Company Website: IBM
Wikipedia: IBM Wiki
Job Role: Technical Support Associate
Qualification : B.E/B.Tech/B.Sc/BCA
Experience: Freshers
Passout Year: 2017/2018/2019
Location : Banglore
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Eligibility for IBM Career India:
- B.E/B.Tech/B.Sc/BCA of 2017/2018/2019
Required Technical and Professional Expertise:
- Minimum 0 to 2 years of experience in Technical Support role
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Knowledge in commercially standard software applications and major desktop operating systems.
Preferred Technical and Professional Expertise:
- Awareness of basic networking concepts and technologies.
- Identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning/probing skills, as relevant to the issue and level of the caller
- See opportunity and implement process improvements
- Ability to meet a set of defined account agent productivity measurement
- Willingness to work in rotation shifts.
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