Hinduja Global Solutions Careers 2023 Hiring Freshers as Technical Support Executive
About the Company: Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has over 21,600 employees across 38 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals. The detailed Eligibility and Job Description of Hinduja Global Solutions Careers 2023 are given below
Company Name: Hinduja Global Solutions Limited
Company Website: HGS
Position: Technical Support Executive
Qualification: B.E/B.Tech
Pass out Year: 2020/2021/2022
Work Location: Bangalore, India
Salary: Best In Industry
Experience Level: 0 – 2 Years
Jobs By Location And Passout Year:
| Pune | Hyderabad | Delhi |
| Mumbai | Coimbatore | Noida |
| Bangalore | Chennai | Off Campus |
| Nagpur | Gurgaon | Walk In |
| 2015 Batch | 2018 Batch | 2021 Batch |
| 2016 Batch | 2019 Batch | 2022 Batch |
| 2017 Batch | 2020 Batch | 2023 Batch |
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Position Summary:
Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
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Education & Experience:
- Under Graduates/Graduates (Non-B.E, B.Tech)
- Fresher/0-12 Months
Desired Skills and Abilities:
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being Attentive
- Trouble shooting
- Good reasoning and analytical skills
- Active listening skills
- Ability to comprehend the customer requirement well
- Good understanding about ISP.
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Criteria:
- Willing to work in Rotational shifts
- 5 days work/2 rotational weekly offs
- Transport facility provided
Apply Link: Click here
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