Hinduja Global Solutions Careers 2023 Hiring Freshers as Technical Support Executive

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Hinduja Global Solutions Careers 2023
Hinduja Global Solutions Careers 2023

Hinduja Global Solutions Careers 2023 Hiring Freshers as Technical Support Executive

About the Company: Part of the multi-billion-dollar conglomerate Hinduja Group, HGS takes a “globally local” approach. HGS has over 21,600 employees across 38 delivery centers in six countries, making a difference to some of the world’s leading brands across verticals. The detailed Eligibility and Job Description of Hinduja Global Solutions Careers 2023 are given below

Company Name: Hinduja Global Solutions Limited

Company Website: HGS

Position: Technical Support Executive

Qualification: B.E/B.Tech

Pass out Year: 2020/2021/2022

Work Location: Bangalore, India

Salary: Best In Industry

Experience Level: 0 – 2 Years

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Position Summary:

Technical support executives are responsible for handling calls from new and existing customers from US regarding a variety of broadband/OS related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business. 

Roles and Responsibilities:

  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Determines requirements by working with customers
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

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Education & Experience:

  • Under Graduates/Graduates (Non-B.E, B.Tech)
  • Fresher/0-12 Months

Desired Skills and Abilities:

  • Excellent Communication Skills
  • Basic Telephone Etiquettes
  • MS Office
  • Basic System Navigation Skills
  • Customer Focus and Being Attentive
  • Trouble shooting
  • Good reasoning and analytical skills
  • Active listening skills
  • Ability to comprehend the customer requirement well
  • Good understanding about ISP.

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Criteria:

  • Willing to work in Rotational shifts
  • 5 days work/2 rotational weekly offs
  • Transport facility provided

Apply Link: Click here

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