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HCL Jobs 2021: HCL Technologies a next-generation technology company offers an integrated portfolio of products /solutions/ services, and IP through our Mode 1-2-3 strategy/skills built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age. The detailed about HCL eligibility and application process are mentioned below
Company Name: HCL Technologies Ltd.
Company Website: HCL Technologies
Wikipedia: HCL Wiki
Job Profile: Product Support Engineer
Degree Needed: B.E/BTech/B.Sc/BCA
Passout Year: 2019/2020
Job Location: Hyderabad
Package: 2.75 LPA
Experience Level: 0 – 2 Years
Jobs By Location And Passout Year:
| Pune | Hyderabad | Delhi |
| Mumbai | Coimbatore | Noida |
| Bangalore | Chennai | Off Campus |
| Nagpur | Gurgaon | Walk In |
| 2015 Batch | 2018 Batch | 2021 Batch |
| 2016 Batch | 2019 Batch | 2022 Batch |
| 2017 Batch | 2020 Batch | 2023 Batch |
Skill Requirement:
Technical:
- Good knowledge of HTML, Java Script & CSS.
- Good understanding of internet architecture and web concepts.
- Basic understanding of Digital Marketing.
Analytical:
- Should be able to look at reports and numbers derive meaningful inferences.
- Analyze and comprehend the issues raised by a publisher, identify root causes and come to best solution.
- Willing to learn and apply learning in practical environment.
- Aptitude should be high as product is complex.
Communication:
- Excellent English communication skills, both written and verbal.
Customer Service:
- Customer oriented & self-motivated.
- Ability to work with individuals, companies and large clients.
- Experience in working in a dynamic and fast paced environment.
- Ability to work on complex troubleshooting scenarios under stringent deadlines.
- Willingness to work in a 24/7 environment.
- Positive frame of mind, open to feedback and must be able to perform under pressure.
Responsibilities:
- Troubleshoot and resolve complex Ad Serving issues for high-end clients like Financial Times, eBay, The Guardian, CBS, etc..
- Provide e-mail and chat support for issues raised by publishers. Issues can be related to ad serving/ reporting/ ad delivery/ page implementation /creative development
- Work along with publishers on accounts to enable features and to resolve UI related issues
- Able to work independently and efficiently to meet defined SLA
- To consistently meet or exceed all agreed quality parameters as defined for the process
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