GlobalLogic Off Campus Drive 2023 Hiring Freshers as Technical Support of Package 3.5 LPA

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GlobalLogic Off Campus Drive 2023
GlobalLogic Off Campus Drive 2023

GlobalLogic Off Campus Drive 2023 Hiring Freshers as Technical Support of Package 3.5 LPA

GlobalLogic Off Campus Drive 2023: GlobalLogic is a Digital Product Engineering Services company that was founded in 2000 and is headquartered in San Jose, California. It is a privately held company funded by Partners Group and CPP Investment Board

GlobalLogic Off Campus Drive 2023

Company Name: Global Logic Technologies 

Company Website: Global Logic

Wikipedia: Global Logic Wiki

Job Role: Technical Support

Degree Needed: B.E/B.Tech/B.Sc/BCA/MCA

Passout Batch: 2021/2022

Job Location: Hyderabad

Salary: 3.5 LPA

Experience Level: 0 – 1 Year

Jobs By Location And Passout Year:

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Qualifications:

  • B.Tech/BCA/MCA/B.Sc (CSE/IT) graduates (Graduation is a Mandate)
  • Should have Provisional certificate and Consolidated marks memo.
  • Must have a good working knowledge of Windows/Mac OS and its components
  • Strong customer relations skills
  • Strong written and verbal communication skills
  • Capacity to control interaction in a consultative way
  • Capable of multi-tasking in a fast-paced work environment
  • Strong knowledge of web-browser-based technologies
  • Experience with HRIS, CRM, and/or ATS is a plus
  • Good knowledge in HTML & CSS.

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Requirements:

  • Demonstrate excellence in customer service skills by keeping a positive, caring, can-do attitude toward our customers
  • Address and resolve customer concerns and issues in a timely manner
  • Document all events and interactions in SalesForce by creating, tracking, and closing cases when issues are resolved
  • Responsible for learning product platforms and ancillary products quickly and providing accurate information about them to our customers
  • Independently collects and tracks information and details of the problem
  • Troubleshoot customer issues using remote desktop software
  • Interact with customers through various channels including phone, chat, and email to address and resolve concerns and issues
  • Dedicate yourself to the success and satisfaction of our customers and our business
  • Attempt to resolve customer issues or escalate to advanced personnel if necessary
  • Consistently ensures that business is conducted with empathy and integrity at all times and that behavior aligns with product policies, procedures, and core competencies
  • Modern and comfortable office facilities

Job Responsibilities:

  • As an Associate Technical Support (TSE), you will have the opportunity to combine creative problem-solving, providing a great customer experience and utilizing technical skills in one role!
  • As a member of our 24×7 Customer Support team Provide a service experience second to none as you help our customers tackle their problems head-on and crush any technical obstacles in their path. You will be supported by our internal best-in-class team, receiving ample training and development opportunities to help get you up and running and ready for primetime. If you are looking for an opportunity that allows you to interact with customers and become an expert in world-class technology, this may be the perfect fit for you!

Apply Link: Click here

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