Genpact Off Campus Hiring | Process Associate | Across India | Apply Now!

Genpact Off Campus Hiring | Process Associate | Across India | Apply Now!

Genpact Off Campus Hiring: Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage. Genpact is an American professional services firm headquartered in New York City, New York.

Company Name: Genpact

Website: Genpact

Wikipedia: Genpact Wiki

Job Position: Process Associate

Degree Needed: B.E/B.Tech

Passout Year: 2020/2021/2022

Job Location: Gurgaon

Experience Level: 0 – 2 Years

Salary: Best In Industry

Jobs By Location And Passout Year:

Minimum Qualifications:

• Graduate (Any Discipline)
• Freshers are eligible

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Preferred Qualifications:

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach 
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

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Responsibilities:

• Respond to customer queries and customer’s concern
• Making outbound calls to Customers and Employers 
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

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