Gartner Freshers Recruitment 2022 Hiring as Technical Specialist of Any Degree Graduate
Gartner Freshers Recruitment 2022: Gartner, Inc. (NYSE: IT) is the world’s leading information technology research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A.
Company Name: Gartner Inc
Wikipedia: Gartner Wiki
Job Profile: Technical Support Specialist (L1 Support)
Degree Needed: B.E/B.Tech
Passout Batch: 2020/2021/2022
Job Location: Gurgaon, Chennai
Experience Level: 0 – 2 Years
Salary: Best in Industry
Jobs By Location And Passout Year:
What you’ll need:
- Degree in Bachelors of Science/ Technology
- Good communicator, able to clearly and correctly express complex technical concepts in English, both verbally and in writing to support a Global organization.
- Experience with standard Microsoft products and platforms.
- Good problem solving skills
Impact of Role: Expected Results:
- Provides good assistance to all Gartner associates, within defined SLA’s
- Internal client satisfaction feedback is consistently good – high
- All tickets/request/calls/chats are correctly logged, assigned, communicated, and updated with relevant information and escalated as necessary within SLA’s and to Gartner standards
- All Outages are logged, dealt with, escalated and communicated appropriately and in a timely manor
- Accurate technical knowledgebase, documentation, policies, and processes are maintained to a high level
What you’ll do:
- Addresses and resolves basic and complex incidents and requests; captures quality data and communicates that data to the rest of the team. Completes follow-up and follow-through on all tickets.
- Manages all incidents and requests to ensure that work is completed and/or handed off properly to the application development team.
- Develops technical skills necessary to resolve as many incidents at the 1stlevel as possible.
- Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.
- Identifies, evaluates, promotes, and implements support best practices.
- Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
- Uses creativity and innovation to automate and streamline processes and procedures.
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