FireEye Careers 2020 Off Campus Drive For Freshers As Technical Support Engineer of Any Degree Graduates

Incedo Recruitment 2022
Incedo Recruitment 2022

FireEye Careers 2020 Off Campus Drive For Freshers As Technical Support Engineer of Any Degree Graduates

FireEye Careers 2020: FireEye is a publicly traded cybersecurity company headquartered in Milpitas, California. It provides hardware, software, and services to investigate cybersecurity attacks, protect against malicious software, and analyze IT security risks. FireEye was founded in 2004.

Company Name: FireEye

Company Website: FireEye

Wikipedia: FireEye Wiki

Position: Technical Support Engineer

Degree Needed: B.E/B.Tech/B.Sc/BCA

Passout Batch: 2018/2019/2020

Job Location: Banglore

Experience Level: Freshers

Package: As Per IT Standards

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  • The ideal Technical Support Engineer will demonstrate a proven aptitude for learning new technologies, evidenced by the ability to expand upon core knowledge.
  • S/he will be highly analytical with the ability to derive facts quickly, methodically, and accurately.
  • This is a customer-facing role whereas a Technical Support Engineer you will work to solve product and network problems of extremely high complexity.
  • As the Technical Support Engineer, you must be able to configure highly complex lab setups to duplicate and solve customer-related problems.

Job Description:

The Role:

As a Technical Support Engineer will be responsible for offering technical support to customers regarding the more involved system configuration and implementation problem scenarios. 

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  • Be responsible for documenting cases to reflect the actions taken, informing customers of problem status and providing solution(s) or workarounds as developed in a professional timely fashion, over the lifetime of the support request.
  • Understand customer systems and configurations, analyze the more technically difficult problems, identify defects and recommend solutions.
  • Work closely with customers and engineers, as well as the Account teams. Setting customer expectations appropriately and accurately is also a requirement.
  • Work closely with engineering to develop workarounds to issues and suggest product changes to accommodate customer needs, as well as mentor and provide technical guidance to the more junior members of the Technical Support team. Development of support tools is also within these functional responsibilities.

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