Ericsson India Careers 2023 Hiring Freshers as Support Service Specialist

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Ericsson India Careers 2024
Ericsson India Careers 2024

Looking for Jobs in Ericsson? If Yes, here you will get complete details about Ericsson India Careers 2023 and Hiring Process

About the Company: It is a Swedish multinational networking and telecommunications company headquartered in Stockholm. The company offers services, software and infrastructure in information and communications technology for telecommunications operators, traditional telecommunications and Internet Protocol (IP) networking equipment, mobile and fixed broadband, operations and business support services, cable television, IPTV, video systems, and an extensive services operation. The Eligibility and Job Description of Ericsson Recruitment 2023 is given below

Ericsson Careers 2023

Company: Ericsson

Official Website: Ericsson

Wikipedia: Ericsson Wiki

Job Role: Support Service Engineer

Qualification: B.Com/BBM/BBA

Passout Year: 2020/2021/2022

Job Location: Bangalore

Experience Level: 0 – 2 Years

Salary: Best in Industry

Jobs By Location And Passout Year:

PuneHyderabad Delhi
MumbaiCoimbatore Noida
BangaloreChennai Off Campus
NagpurGurgaon Walk In
2015 Batch2018 Batch2021 Batch
2016 Batch2019 Batch2022 Batch
2017 Batch2020 Batch2023 Batch

Qualifications:

  • Graduate in B.Com, BBM , BBA or relevant degree

Skills Needed:

  • Very good communication skills
  • Attention to details
  • Analytical skills
  • Positive attitude, flexibility and adaptability
  • Integrity and responsibility
  • Fast learner
  • Creativity
  • Result oriented attitude
  • Customer oriented attitude
  • Team work

What you will do: 

PtP Support Services offers 1st level support to internal customers (Ericsson employees working in collaboration with the suppliers) as well as external customers (Ericsson’s Suppliers) in regard to the invoicing and payment process.

  • Incident management.
  • Shift will be 9hrs*5 days a week Shift.
  • Problem Management.
  • Incident management.
  • Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
  • Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
  • Ensures a good collaboration with team members and all supporting functions across the company.
  • Delivers all activities efficiently.
  • Manages all activities of high complexity level.
  • Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
  • Participates in projects and represents the organization in meetings regarding the process or the ways of working.
  • Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
  • Acts like a domain expert.
  • Respects time schedule and working hours as communicated by the Manager.
  • Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
  • Responsible for Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
  • Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
  • Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.

Apply Link: Click here

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