Ericsson Campus Drive 2024 Hiring Trainee Associate Engineer
About Ericsson:
Ericsson is a global leader in telecommunications technology and services, known for its significant contributions to the evolution and advancement of the telecom industry. Founded in 1876, Ericsson has been at the forefront of communications technology for over a century, pioneering many industry milestones. The company’s focus extends beyond mobile networks to include solutions in broadband, cloud, and IoT, playing a pivotal role in shaping a more connected and sustainable world.
Company Name: Ericsson
Official Website: Ericsson
Wikipedia: Ericsson Wiki
Job Role: Trainee Associate Engineer
Degree Needed: B.E/B.Tech
Batch Eligible: 2023/2024
Work Location: Gurgaon, India
Salary: Best In Industry
Experience Level: 0 – 1 Year
Job Description:
Ericsson is currently looking for an experienced Domain Support Specialist who is passionate about maintaining and enhancing our technical capabilities in Automated Operations of Services. The successful candidate will handle a range of responsibilities, including diagnosis, rapid domain support, routine resource fulfillment, on-site technical support, in addition to organizing, managing, and conducting both proactive and reactive maintenance activities. Moreover, successful execution and implementation of change request will equally be part of this role. If you are an individual eager to contribute to the delivery and testing of particular services or resources while ensuring optimal operational efficiency, this role is for you.
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Required Skills:
- Ericsson Operations Engine – Mode Of Operations.
- 5G MS Operations Readiness.
- RAN Fundamentals and Change Management.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Knowledge sharing and learning.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.
Job Responsibilities:
- Act as the specialist escalation point, providing exceptional technical expertise round-the-clock (24/7) while ensuring a timely response to ticket queues.
- Work comprehensively to identify and implement improvements in automated recovery, and provide required support for service surveillance on-site.
- Secure the consistent availability and performance of all services for customers, in alignment with the Service Level Agreement (SLA).
- Conduct proactive analysis to detect potential failures, ensuring swift incident restoration and repair.
- Execute Domain Support Activities including Change Introduction impact analysis, 1st Level Preventive Maintenance Coordination and Routine Maintenance.
- Provide proactive Incident Management Support, facilitating quick resolution and initiating 3rd Level Functional Escalation when needed.
- Undertake service resource fulfilment activities, supporting basic change management efforts and post-implementation support.
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How to Apply for Ericsson Campus Drive 2024:
Interested and eligible candidates can apply for the Ericsson Campus Drive 2024 online via the provided link.
Apply Now: Link
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